Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Alexander Gonzalez Rodriguez

Hialeah,FL

Summary

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Dedicated sales professional offering experience recommending, selecting and assisting with locating merchandise based on the needs of the individual consumer. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

6
6
years of professional experience

Work History

Server

Eclectico Restaurant And Agave Bar
12.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Resolved customer complaints promptly and professionally to maintain a positive reputation

Remote Sales Agent

Airbnb
05.2022 - 11.2022
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Utilized CRM software to manage customer accounts and track performance metrics.

PC Technician

Christopher Dengler
02.2018 - 12.2020
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Generated reports for customer service issues and repair records.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
  • Assisted customers with technical support inquiries.
  • Restored data on computers and office machines.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Explained diagnostic findings to customers and outlined repair or service options.

Education

Associate of Arts - Turismo

Escuela De Hoteleria Y Turismo “Hotel Comodoro”
Havana, CU
03.2017

High School Diploma -

Antonio Guiteras
Havana, CU
09.2004

Skills

Order Management

  • Performance Improvement
  • Sales Expertise
  • Relationship Management
  • Quality Control
  • Sales Techniques
  • Customer Engagement
  • Prospecting Skills
  • Sales Process
  • Customer Care
  • Peripheral Repair
  • Hardware Installation
  • Desktop Technical Support
  • Help Desk Operations
  • Application Installations
  • Technical Support
  • Peripheral Maintenance
  • Helpdesk Services
  • Memory Installation
  • Equipment Configuration
  • Customer Relations
  • Software Reinstallation
  • System Upgrades
  • Computer Networking
  • Parts Replacement
  • Microsoft Office
  • Equipment Operation
  • Customer Service
  • Hardware and Software Configuration
  • Operating System Configuration
  • Component Installations
  • Part Inspections

Languages

Spanish
Professional Working
English
Professional Working

Timeline

Server

Eclectico Restaurant And Agave Bar
12.2022 - Current

Remote Sales Agent

Airbnb
05.2022 - 11.2022

PC Technician

Christopher Dengler
02.2018 - 12.2020

Associate of Arts - Turismo

Escuela De Hoteleria Y Turismo “Hotel Comodoro”

High School Diploma -

Antonio Guiteras
Alexander Gonzalez Rodriguez