Alexander H Scheidel
Huntington Beach,CA
Overview
4
4
years of professional experience
Work History
Event Operations Manager
Marriott
Anaheim, CA
09.2023 - Current
- Directs and motivates the team while personally assisting in providing high-quality service based on requirements and standards.
- Projects and coordinates department's supply requirements such as seating and meeting setups.
- Enforces company standards and policies.
- Directed business activities related to production, pricing, and sales.
- Enhanced attendee experience through meticulous attention to detail in event design and customer service protocols.
- Enhanced productivity initiatives through effective management of budgets and accounts.
- Conducted site inspections and facilitated facility tours for potential clients.
- Conducts function room inspections prior to each function to verify that the room is set according to specifications.
- Acts as a liaison between the Banquets, Event Planning, Event Technology teams, the Kitchen Staff, and the group contact throughout the event.
- Engaged with guests to gather feedback on product quality and service levels.
- Participates in the development and implementation of corrective action plans through HR guidelines.
- Cultivates and sustains open, collaborative relationships with associates.
- Ensures associate feedback, utilizes an 'open door' policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
- Coordinated staff schedules for pre-event setup, onsite execution, and post-event breakdowns.
- Spearheaded planning, organization, and execution of corporate events, ensuring seamless operations from start to finish.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Assistant Event Operations Manager
Marriott
Anaheim, CA
09.2022 - 09.2023
- Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Assists more senior managers in the completion of financial and administrative duties.
- Verifies that meeting and event rooms/spaces are set according to event documentation (Banquet Event Orders, resumes, etc.), and customer requirements.
- Leads shifts, and actively participates in the servicing of events.
- Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).
- Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, and water service) and other controllable supplies.
- Communicates critical information to the Banquet, Event Services, and Event Technology teams.
- Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs).
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Handles guest problems and complaints, seeking assistance from the manager as necessary.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints, seeking assistance from the manager as necessary.
Assistant Front Office Manager
Kimpton Shorebreak Resort
Huntington Beach, USA
07.2021 - 08.2022
- Company Overview: Trip Advisor: #1 in Huntington Beach, #1 in Orange County, #17 in California
- Managed 12 Guest Service Agents
- Assist in leading all Front Office operations by setting and maintaining a high level of guest service
- Coach, counsel, and discipline employees
- Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts)
- Train and monitor all service levels provided by employees to guests and other fellow employees
- Accountable for meeting or coming in under payroll and expense budgets
- Trip Advisor: #1 in Huntington Beach, #1 in Orange County, #17 in California
Front Office Supervisor
Kimpton Shorebreak Resort
Huntington Beach, USA
03.2021 - 07.2021
- Supervised 8 Guest Service Agents
- Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary
- Make sure all shifts are covered as scheduled, cover as necessary
- Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures
- Ensure the completion of the desk agents' AM/PM checklist
- Handle guest situations as they arise in a calm and professional manner
- Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc
- Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies
- Counsel and coach employees when necessary, using accurate documentation and techniques
- Ensure all employees complete their duties before departing, that they are posted at their stations on time
- Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards
- Accountable for meeting or coming in under payroll and expense budgets
Guest Service Agent
Kimpton Shorebreak Resort
Huntington Beach, USA
08.2020 - 03.2021
- Review arrivals noting special requests and blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Submit all lost & found articles accompanied by a completed lost & found report
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Review daily the selling status of the hotel using yield management system
- Assist with Luggage storage and delivery to and from guest rooms
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet
Education
Ohio University
Athens, OHSt. Edwards High School
Lakewood, OHReferences
Q Martin
Director of Operations
Canyon Suites at the Phoenician
(520)437-2151
Henry J Martinez
Director of Event Operations
Marriott
(714)300-5215
Timeline
Event Operations Manager
Marriott
09.2023 - Current
Assistant Event Operations Manager
Marriott
09.2022 - 09.2023
Assistant Front Office Manager
Kimpton Shorebreak Resort
07.2021 - 08.2022
Front Office Supervisor
Kimpton Shorebreak Resort
03.2021 - 07.2021
Guest Service Agent
Kimpton Shorebreak Resort
08.2020 - 03.2021
Ohio University
St. Edwards High School