Alexanderia Lopez
Renton,WA
Summary
Enthusiastic industry professional boasting 10 years of experience in airline customer service and sound knowledge of airline operations.
Overview
10
10
years of professional experience
Work History
Concierge
Alaska Lounge
Seattle, WA
07.2023 - Current
- Assisted with check-in procedures while answering questions regarding flight details, access policy, and lounge membership.
- Provided personalized support to meet unique needs and promote brand loyalty.
- Monitored the operation to ensure compliance with both health department and liquor board, while maintaining customer service levels and creating an airline people love.
- Assisted with daily supply orders
Passenger Service Coordinator
Horizon Air
Seattle, WA
01.2018 - 07.2023
- Monitored all inbound aircraft for AAG for connecting passengers with connection time below legal minimum.
- Accurately researched the root cause of delayed aircraft to determine if amenities would be provided
- Researched and secured hotel rooms daily in accordance with operational need.
- Effectively used service framework and policy to determine if a hold for connecting passengers would need to be facilitated.
- Collaborated with various departments to coordinate the timely movement of both passengers and bags
Passenger Service Agent
Horizon Air
Seattle, WA
01.2014 - 07.2023
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Operation Specialist
Apple
Seattle, WA
01.2015 - 04.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Provided both general and individualized instruction to customers setting up new devices based on assessed needs, goals and objectives.
Education
High School Diploma -
Kentridge High School
Kent, WA06.2011
Skills
- FAA Regulation Compliance
- Excellent Multitasking
- Conflict Resolution
- Guest Experiences
- Detail oriented
Timeline
Concierge
Alaska Lounge
07.2023 - Current
Passenger Service Coordinator
Horizon Air
01.2018 - 07.2023
Operation Specialist
Apple
01.2015 - 04.2018
Passenger Service Agent
Horizon Air
01.2014 - 07.2023
High School Diploma -
Kentridge High School