ALEXANDER MURILLO
HOUSTON,TEXAS
Summary
Committed and dedicated professional attentive to details, with experience in customer service and safety protocols, recognized for creating positive environments where employees can thrive and succeed. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
13
13
years of professional experience
Work History
Flight Attendant
United Airlines
10.2022 - Current
- Ensured passenger safety through adherence to emergency procedures and safety protocols.
- Delivered exceptional customer service, enhancing passenger satisfaction and loyalty.
- Coordinated with crew members to streamline in-flight operations and improve efficiency.
- Managed cabin environment for comfort, addressing passenger needs promptly and effectively.
- Conducted pre-flight briefings, ensuring all safety equipment was operational and accessible.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Flight Attendant
Commutair / United Express
01.2022 - 10.2022
- Ensure Adherence to FAA and company regulations
- Demonstrating all emergency procedures, prepare passengers for take-offs and landings, and provide all time excellent customer service.
- Eased tension with disgruntled passengers
- Tended to individual needs such as helping passenger stow items, providing extra snacks/ beverages upon request
- Conduct pre flight procedures as instructed on Flight Attendant manual and letting Captain in command know of any discrepancies
- Minimized passengers discomforts by aiding with issues such as airsickness, fear of flying, spills, seatbelt extenders and other scenarios
Receptionist / Insurance Authorizations
Monarch Family Services/The Adolescent Center, Houston TX
01.2019 - 01.2022
- Schedule and keep clients up to date with appointments
- Maintain an organized clean environment for clients and clinicians
- English to Spanish translation for Psychologist
- Submitting authorizations to clients insurance providers
- Worked closely with Doctors and Therapist to meet client needs
- Built client loyalty by placing follow-up calls for clients who report any issues
- Resolve client complains and or diffuse client complaints in terms of billing and walk thru customers for a thorough understanding of their benefits.
Lead Style Advisor
Justice Tween Brand, Houston, TX
01.2013 - 01.2020
- Mentor new sales associates to contribute to the store's positive culture
- Respond to customer concerns with friendly and knowledgeable service
- Assisted with marketing strategies and handed out promotional materials
- Worked flexible hours and schedules and adapted well to time different time changes
- Guaranteeing sales Comps, Conversion and ADS are met daily and converting customers
- Manage multiple priorities in a fast-paced environment
- Responsible for cash management, processing and tracking BOL, and ordering supplies
- Handled difficult customers diffusing their anger and provide alternate solutions
Sales Associate
Bath and Body Works, Houston, TX
01.2015 - 01.2017
- Support replenishment to keep the store full and abundant
- Achieve daily goals by converting every customer into a sale
- Organizing Floor sets and assigning employees on different sections of the store
- Assist window changes, signage placement and visual presentation
- Worked closely with manager to promote the offers in the store
- Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
- Handled difficult customers diffusing their anger and provide alternate solutions
Education
Diploma GED -
James Madison Senior High School
Houston, TX01.2012
Skills
- Customer Service
- Strong client relations
- Problem Solver
- Multitasking
- Detailed-Oriented
- Bilingual (English and Spanish)
- FAA Flight Attendant Certification
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Team collaboration
Timeline
Flight Attendant
United Airlines
10.2022 - Current
Flight Attendant
Commutair / United Express
01.2022 - 10.2022
Receptionist / Insurance Authorizations
Monarch Family Services/The Adolescent Center, Houston TX
01.2019 - 01.2022
Sales Associate
Bath and Body Works, Houston, TX
01.2015 - 01.2017
Lead Style Advisor
Justice Tween Brand, Houston, TX
01.2013 - 01.2020
Diploma GED -
James Madison Senior High School