Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Odonnell

Austin,TX

Summary

Dynamic Dispatch Manager with 10 + years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.

Overview

21
21
years of professional experience

Work History

Dispatch Manager

Amazon
01.2019 - Current
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Recruited, interviewed, and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion, or reclassification to meet staffing requirements.
  • Reported to manage operational activities and maintained current records.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Ordered supplies and allocated resources to personnel based on need.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Driver

Amazon
01.2019 - Current
  • Delivered goods and products to customers on time and in excellent condition.
  • Cleaned and maintained vehicles and assessed vehicles for damage after each shift.
  • Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Delivered employees and materials to job sites daily.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Delivered over 100 packages daily.

Delivery Driver

Uber
01.2016 - 01.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Shipping Supervisor

Austin Lighthouse
Taylor, TX
02.2014 - 12.2016
  • Packaged items for safe shipment and protection from damage in transit.
  • Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
  • Loaded and unloaded items from and to shipping containers and vessels.
  • Verified amount of items received in orders and cross-checked with invoices.
  • Communicated with warehouse team leader on carrier issues, STO information and weekly productivity metrics.
  • Processed orders and reported to supervisory staff when stock dwindled.
  • Monitored employee performance and advised managers on necessary improvements to meet targets.
  • Helped keep inventory accurate by overseeing daily cycle counts.
  • Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
  • Enforced organizational standards to maintain safe and healthy work environment.
  • Worked with purchasing to set order points and replenishment quantities for optimal inventory levels.
  • Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
  • Kept work areas neat, clean and free from debris.
  • Certified Forklift driver, Swing reach driver, used Pallet Jacks as well as Warehouse Management System (SCALE).
  • Printed out and Maintained Bill of Landing, as well as Logistics operation documents.
  • Cycle Counts, Inventory Control, and day to day Shipping and Receiving Operations.

Operations Manager

Samsung Austin Semiconductor
03.2010 - 01.2014
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Investigated and resolved departmental non-conformances.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

Lead Production Technician

Komico Technology
02.2007 - 03.2010
  • Promptly documented and reported all defective equipment and hazardous conditions.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
  • Suggested and implemented new ideas to improve quality, reduce cost and support production work environment.
  • Improved workflow by reordering supplies to prevent shortages and downtime.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Established and maintained periodic reports to document unit performance, unit efficiency and outages.
  • Used precision test equipment to troubleshoot malfunctions, and inspected parts for excessive wear and other conditions.
  • Made sure that products were produced on time and are of good quality.
  • Inspected finished products for quality and adherence to customer specifications.
  • Inspected products and machines to maintain quality and efficiency.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.

Education

BBA - Business Administration And Management

Austin Community College
Austin, TX
06.2019

Skills

  • Equipment Needs Assessment
  • Customer Experience
  • Service Vehicle Dispatch
  • Office Supplies and Inventory
  • Customer Request Management
  • Status Updates
  • Customer Inquiries
  • Effective Communication
  • Critical Thinking
  • Creative Solutions
  • Materials Ordering
  • Materials Distribution
  • Team Guidance and Direction

Timeline

Dispatch Manager

Amazon
01.2019 - Current

Driver

Amazon
01.2019 - Current

Delivery Driver

Uber
01.2016 - 01.2019

Shipping Supervisor

Austin Lighthouse
02.2014 - 12.2016

Operations Manager

Samsung Austin Semiconductor
03.2010 - 01.2014

Lead Production Technician

Komico Technology
02.2007 - 03.2010

BBA - Business Administration And Management

Austin Community College

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Alexander Odonnell