Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Acosta

Tamarac,FL

Summary

Professional warranty specialist with strong operational and administrative skills. Known for effective team collaboration and adaptability to changing needs. Expertise in process management, customer service, and issue resolution. Reliable and results-driven with focus on delivering quality outcomes.

Overview

9
9
years of professional experience

Work History

Warranty Administrator

Lexus of Pembroke Pines
06.2012 - 01.2020
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Analyzed problems, identified trends and developed strategies to optimize claims process.
  • Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.

Service Receptionist

Rob's Lambdin's University Dodge
02.2012 - 06.2012
  • Supported sales team members by providing information about available products and services upon customers'' request.
  • Managed inventory control processes for office supplies, ensuring adequate stock levels were always maintained.
  • Contributed to team collaboration by effectively communicating with colleagues and management on daily tasks and priorities.
  • Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.
  • Resolved customer issues promptly, resulting in increased client satisfaction rates.
  • Streamlined appointment scheduling and check-in processes for improved workflow efficiency.
  • Enhanced workplace organization by maintaining a clean and presentable reception area.

Cashier

Broward Motorsports
05.2011 - 06.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

GED -

Hollywood Hills Highschool
Hollywood, FL

Skills

  • Claims processing
  • Warranty management
  • Warranty analysis
  • Records maintenance
  • Appointment booking
  • Customer service
  • Time management skills
  • Reliability and punctuality
  • Data entry proficiency

Timeline

Warranty Administrator

Lexus of Pembroke Pines
06.2012 - 01.2020

Service Receptionist

Rob's Lambdin's University Dodge
02.2012 - 06.2012

Cashier

Broward Motorsports
05.2011 - 06.2012

GED -

Hollywood Hills Highschool

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