Alexandra Acosta Alvarez
Victorville,CA
Summary
Resourceful Hotel Receptionist known for high productivity and efficient task completion. Skilled in guest relations, reservation management, and problem-solving. Excel in communication, time management, and adaptability to ensure smooth hotel operations and enhance guest satisfaction.
Overview
2
2
years of professional experience
2027
2027
years of post-secondary education
Work History
Hotel Receptionist
Fairfield inn and suites Victorville
Victorville, CA
04.2024 - Current
- Guest Check‑In and Check‑Out
• Welcome guests on arrival
• Verify reservations and assign rooms
• Process payments and issue room keys
• Handle check‑out, billing, and receipts - Guest Assistance
• Provide information about hotel services, amenities, and local attractions
• Respond to guest requests or complaints
• Coordinate with housekeeping, maintenance, and other departments - Reservations Management
• Handle phone, email, and online bookings
• Update availability in the reservation system
• Modify, cancel, or confirm bookings - Communication Hub
• Answer phone calls and direct them to appropriate departments
• Relay messages to staff or guests
• Maintain clear communication across hotel departments
Education
Certificate - Medical Assistance, Criminal Justice
Victor Valley College
Victorville, CA 08.2023 - 02.2026
Hesperia High School
Hesperia, CASkills
Communication Skills
- Clear and professional verbal communication
- Strong listening skills
- Polite and friendly tone
- Good written communication (emails, messages)
- Bilingual ability (English and Spanish )
- Warm and welcoming attitude
- Patience and empathy
- Conflict resolution skills
- Ability to handle complaints calmly
- Focus on guest satisfaction
- Time management
- Multitasking ability
- Attention to detail
- Accurate record keeping
- Ability to prioritize tasks during busy hours
- Knowledge of hotel management software (Fosse)
- Basic computer skills (email, booking systems, MS Office)
- Handling online reservations
- Processing payments and billing
- Quick thinking
- Decision-making under pressure
- Ability to handle unexpected situations (overbookings, maintenance issues
Languages
Spanish
Native/ Bilingual
Timeline
Hotel Receptionist
Fairfield inn and suites Victorville
04.2024 - Current
Certificate - Medical Assistance, Criminal Justice
Victor Valley College
08.2023 - 02.2026
Hesperia High School