Alexandra Agro
Sarasota,FL
Summary
Results-driven supervisor with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships.
Overview
7
7
years of professional experience
Work History
Supervisor
Rose and Ivy
03.2024 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
Art Ovation Hotel
06.2022 - 03.2024
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the team was always prepared for any shifts in demand.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations.
- Developed strong relationships with local businesses and event organizers, promoting hotel services and driving referral bookings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Administrative Assistant
Arkadios Capital
07.2022 - 03.2023
- Analyze financial accounts (Schwab, TD Ameritrade, NFS, Black Diamond, CNB)
- Supported senior financial advisors in managing a diverse client portfolio, ensuring the highest level of service and attention to detail.
- Facilitated new client onboarding process and investment account setup.
- Improved efficiency in the office by automating routine tasks such as appointment scheduling and document management using CRM's and financial institutions portals.
- Assisted in the development of comprehensive financial plans for clients, addressing their investment, retirement, insurance, and estate planning needs.
- Contributed to successful client meetings by preparing detailed agendas, gathering pertinent materials, and taking thorough notes for follow-up actions.
- Monitored accounts regularly to ensure accuracy in reporting while identifying potential discrepancies or issues that required resolution.
Bartender
Elephant and the Dove
07.2021 - 11.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Contact Tracer
New York State Department of Health
11.2020 - 09.2021
- Implemented effective time management strategies to balance high caseloads while maintaining attention to detail in each investigation.
- Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Supported community health efforts by accurately documenting all case information in the designated database system.
- Facilitated referrals for additional support services, connecting affected individuals with necessary resources for their recovery journey.
- Communicated with documented COVID-19 patients daily and other exposed persons via phone call, text, e-mail and other platforms.
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
- Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
- Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
Bar Manager
Neat
07.2020 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Social Worker
Home/ Life Services
10.2019 - 07.2020
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained regular contact with clients by calling and visiting clients' rooms.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
Social Work Intern
Partnership with Children
08.2018 - 05.2019
- Enhanced student well-being by implementing effective social-emotional learning strategies in individual and group sessions.
- Developed strong rapport with students through empathetic listening and open communication, fostering trusting relationships conducive to growth.
- Collaborated with teachers and administrators to create a supportive and inclusive school environment for all students.
- Provided crisis intervention support for students experiencing emotional or behavioral challenges, ensuring timely assistance and appropriate referrals.
- Facilitated regular communication between school staff, parents, and community agencies to optimize support systems for at-risk students.
- Facilitated groups to address specific needs such as grief and loss, anger management, self esteem and social skills.
- Lead individualized and group counseling sessions with children and families.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Social Work Intern
Gustavus Adolphus Family Services: Foster Care
08.2017 - 05.2018
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
- Improved client outcomes by developing and implementing individualized service plans.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Supported families in addressing parenting challenges through education, resource connection, and skills training workshops.
- Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship.
- Maintained strict confidentiality and ethical standards, ensuring safe and respectful environment for clients.
Education
Licensed Master of Social Work -
Office of Professions
02.2020
Master of Science - Social Work
Stony Brook University: School of Social Welfare
Stony Brook, NY05.2019
Bachelor of Science - Social Work
State University of New York At Fredonia
Fredonia, NY05.2018
Study Abroad -
Study Abroad: Rome, Italy
01.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Strategic Planning
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Performance Evaluations
- Marketing
- Negotiation
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Goal Setting
- Documentation And Reporting
- Relationship Building
- Good Judgment
- Active Listening
- MS Office
- Cost Control
- Budget Management
- Professionalism
- Emergency Response
- Interpersonal Skills
Affiliations
Global Leadership Adventures, Ghana, Africa. 08/2014
Sigma Kappa Sorority, Theta Iota Chapter, SUNY Fredonia. NY, 09/2014-05/2018
Timeline
Supervisor
Rose and Ivy
03.2024 - Current
Administrative Assistant
Arkadios Capital
07.2022 - 03.2023
Supervisor
Art Ovation Hotel
06.2022 - 03.2024
Bartender
Elephant and the Dove
07.2021 - 11.2021
Contact Tracer
New York State Department of Health
11.2020 - 09.2021
Bar Manager
Neat
07.2020 - 03.2021
Social Worker
Home/ Life Services
10.2019 - 07.2020
Social Work Intern
Partnership with Children
08.2018 - 05.2019
Social Work Intern
Gustavus Adolphus Family Services: Foster Care
08.2017 - 05.2018
Licensed Master of Social Work -
Office of Professions
Master of Science - Social Work
Stony Brook University: School of Social Welfare
Bachelor of Science - Social Work
State University of New York At Fredonia
Study Abroad -
Study Abroad: Rome, Italy