Alexandra Aguilar-Olguin
Sanford,NC
Summary
Passionate about providing excellent and satisfying customer service by focusing on the customer's needs and wants with a positive and empathetic attitude. Working in the retail industry since high school, I've developed a huge passion for customer service and working as a team. While engaging with customers, I like to think about the way I want to be treated with respect and care. When I provide that care and respect to others, I fill myself with satisfaction and joy within myself for what I've accomplished at the end of the day.
Overview
2
2
years of professional experience
Work History
Merchandise Associate
TJX Companies HomeGoods
03.2022 - Current
- Greeted, serviced and thanked all customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Kept work areas neat, clean and free from debris.
Customer Service Associate
Lawes Home Improvement
08.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Cary High School
Cary, NC06.2022
Skills
- Customer Support
- Problem Resolution
- Customer Service
- Guest Services
- Safety Protocols
- Critical Thinking
- Organizational Skills
- Time Management
- Decision Making
- Self-motivated
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Merchandise Associate
TJX Companies HomeGoods
03.2022 - Current
Customer Service Associate
Lawes Home Improvement
08.2021 - 12.2021
High School Diploma -
Cary High School