Alexandra Aguilar-Olguin
Sanford,NC
Summary
Detail-oriented and committed to fantastic customer service. Effective time management skills to adapt to route changes and product malfunctions quickly. Talented at maintaining detailed records. Committed to bringing a positive energy to the workplace and ensuring exceptional customer service.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Courtyard Marriott
Cary, NC
03.2024 - Current
- Track office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Handle sensitive information in a confidential manner.
- Answer incoming calls, directed them to appropriate personnel and took messages.
- Respond to customer inquiries via phone, email, and in person.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Customer Service/Merchandiser
HomeGoods, TJX Companies
Apex, NC
03.2022 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Ensured compliance with company policies regarding pricing and promotions.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Provided training and guidance for new employees in merchandising practices.
Customer Service Desk Associate
Lowes Hardware
Cary , NC
09.2021 - 12.2021
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Operated cash registers to process payments for goods and services.
- Assisted customers with placing orders or resolving product issues over the phone and in person.
- Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
Cashier
Cookout
Cary, NC
07.2021 - 09.2021
- Provided quality customer service by adhering to company policies and procedures.
- Communicated effectively with co-workers to ensure smooth workflow.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Greeted customers and took their orders in a friendly and efficient manner.
Education
High School Diploma -
Cary High School
Cary, NC01-2022
Skills
- Customer Service
- Hospitality services
- Team Collaboration
- Fluent in English and Spanish
- Detail oriented
- Multi tasker
- Technical skills
- Problem-solving skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Courtyard Marriott
03.2024 - Current
Customer Service/Merchandiser
HomeGoods, TJX Companies
03.2022 - 03.2024
Customer Service Desk Associate
Lowes Hardware
09.2021 - 12.2021
Cashier
Cookout
07.2021 - 09.2021
High School Diploma -
Cary High School