Alexandra Aguirre
San Antonio,TX
Summary
Experienced with coordinating and executing software implementations. Utilizes effective project management techniques to ensure timely delivery of solutions. Knowledge of client needs assessment and system customization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Implementation Consultant
Raintree Systems
10.2022 - Current
- Collaborated with cross-functional teams to ensure seamless implementation and adoption of new EMR software system for clients.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Educating clinicians on best practices in clinical documentation within Raintree software
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
- Delivered successful implementations for pediatric and adult therapy industry, leveraging a deep understanding of diverse business requirements and technical specifications.
- Optimized client''s workflows, analyzing existing processes and recommending improvements during system implementation.
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Exceeded client expectations by delivering customized training sessions that enabled efficient utilization of newly implemented systems.
Certified Recovery Specialist
Airrosti Rehab Centers
04.2021 - 10.2022
- Actively educating and instructing patients on therapeutic exercises and stretches involves providing tailored guidance based on their specific musculoskeletal conditions. This process includes assessing the patient's needs, explaining the purpose and benefits of each exercise, and demonstrating proper techniques to ensure safety and effectiveness.
- Management of multiple patient rehabilitation programs based off specific goal achievements.
- Proficient in strategic marketing through community engagement events and in office interactions to resulting in increased awareness of Airrosti to increase in office visits
- Managing patient inquiries, weekly check ins, and ensuring patient satisfaction throughout treatment plan utilizing patient contact manager through our Raintree system
- Practice management tasks to ensure schedule compliance and increased percentage of completed treatment plans
- Monthly monitoring of practice KPI’s to ensure monthly/quarterly goals are met
- Completing clinical documentation for each visit to comply with time-based coding and tracking patients’ progressions/regressions
- Served as a liaison between patients and clinical staff members; effectively communicated concerns or suggestions for improved treatment.
- Built strong rapport with clients, fostering trust and open communication throughout the recovery process.
- Implemented evidence-based practices to improve success rates of long-term recovery for clients.
Patient Advocate
Airrosti Rehab Centers
01.2019 - 04.2021
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
Physical Therapy Intern
Momentum Physical Therapy
08.2018 - 12.2018
- Maintained a high level of proficiency with rehabilitation equipment setup, maintenance, and usage for optimal results during therapy sessions.
- Adapted treatment plans according to changing patient needs or medical conditions for consistent progress towards goals.
- Implemented therapeutic modalities such as ultrasound, electrical stimulation, and heat/cold therapies to alleviate pain and promote healing.
- Educated patients on proper exercise techniques, reducing the risk of injury and promoting long-term success.
Physical Therapy Technician
Texas Premier Physical Therapy
05.2017 - 08.2018
- Scheduling new and established patients for initial evaluations and weekly appointments as prescribed by their physician
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Enhanced brand awareness by organizing and conducting engaging product presentations for medical professionals.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Processed eligibility and benefits verification and authorization requests.
- Educated patients about available treatment options during office visits, enhancing patient understanding of therapy choices.
Receptionist/Physical Therapy Technician
Dr. Mario Bustamante M.D. P.A.
08.2014 - 05.2017
- Company Overview: Board Certified orthopaedic surgeon
- Scheduling new and established patients for initial evaluations and weekly appointments based of prescription made by Dr
- Bustamante
- Requesting medical records necessary for obtaining authorizations and referrals
- Preparing patient charts with proper documentation needed for appointments
- Verifying and billing insurances
- In charge of weekly billing paperwork to track clinic’s revenue
- Board Certified orthopaedic surgeon
Receptionist
Physical Therapy Providers
01.2016 - 07.2016
- Company Overview: (contracted)
- Scheduling new and establishing patients at 5 different locations in the San Antonio region
- Preparing patient charts with proper documentation needed for appointments
- Making weekly logs of patient visits through Microsoft Excel to track practice trends
- Verifying and billing insurances
- Acquiring prior authorizations from Triwest, Department of Labor, Worker’s Comp, and private insurances
- (contracted)
Education
MASTER OF HEALTHCARE ADMINISTRATION - Healthcare Administration
UNIVERSITY OF INCARNATE WORD
05.2024
BACHELOR’S OF KINESIOLOGY - EXERCISE SCIENCE
TEXAS A&M UNIVERSITY
12.2018
Skills
- Bilingual in English and Spanish
- Software Implementation
- Customer Support
- Training delivery
- Configuration Management
- Client training
- Issue Resolution
- Trained in Salesforce
- Project plan understanding
- Reporting and documentation
- Implementation and configuration
- Relationship Building
Certification
Lean Six Sigma Green Belt
Languages
Spanish
Professional Working
Timeline
Implementation Consultant
Raintree Systems
10.2022 - Current
Certified Recovery Specialist
Airrosti Rehab Centers
04.2021 - 10.2022
Patient Advocate
Airrosti Rehab Centers
01.2019 - 04.2021
Physical Therapy Intern
Momentum Physical Therapy
08.2018 - 12.2018
Physical Therapy Technician
Texas Premier Physical Therapy
05.2017 - 08.2018
Receptionist
Physical Therapy Providers
01.2016 - 07.2016
Receptionist/Physical Therapy Technician
Dr. Mario Bustamante M.D. P.A.
08.2014 - 05.2017
MASTER OF HEALTHCARE ADMINISTRATION - Healthcare Administration
UNIVERSITY OF INCARNATE WORD
BACHELOR’S OF KINESIOLOGY - EXERCISE SCIENCE
TEXAS A&M UNIVERSITY
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