Alexandra Alicea
Virginia Beach,VA
Summary
Dedicated cinema supervisor with proven strengths in customer service and conflict resolution. Focused on enhancing customer satisfaction and ensuring compliance with safety regulations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Attentive babysitter with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive, and engaging learning environments for all children.
Overview
6
6
years of professional experience
Work History
Cinema Supervisor
Cinema Cafe
Virginia Beach, VA
05.2021 - Current
- Supervised daily operations to ensure seamless customer experiences and efficient workflow.
- Trained and mentored staff on service standards and operational procedures.
- Enhanced customer satisfaction through effective conflict resolution and feedback collection.
- Monitored compliance with health and safety regulations within the cinema environment.
- Trained new employees on company policies and procedures, fostering a positive work environment and high retention rate among staff.
- Established clear lines of communication between all departments within the cinema complex to streamline operations across various functions.
- Resolved customer complaints effectively, demonstrating empathy and taking proactive steps to prevent future issues from arising.
- Oversaw daily operations, ensuring smooth functioning of the cinema and adherence to safety protocols.
Babysitter
Self-employeed
Virginia Beach, VA
03.2020 - Current
- Supervised children's activities, ensuring safety and engagement.
- Developed age-appropriate educational games to enhance learning experiences.
- Communicated effectively with parents regarding children's behavior and progress.
- Implemented daily routines to establish consistency and structure for children.
- Managed conflict resolution among children, promoting positive interactions.
- Monitored dietary needs, preparing nutritious meals and snacks for children.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Taught children to organize toys, wash hands, and share by leading by example.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Education
No Degree - Elementary Education
Virginia Wesleyan University
Virginia Beach, VA05.2027
Skills
- Employee engagement
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Team collaboration
- Team leadership
- Active listening
Timeline
Cinema Supervisor
Cinema Cafe
05.2021 - Current
Babysitter
Self-employeed
03.2020 - Current
No Degree - Elementary Education
Virginia Wesleyan University