Alexandra Allen

⦁ Received inbound credit card customer service calls and analyzed customers' needs concerning their account and assisted or redirected calls to Escalations, Loan Services or Collections as needed
⦁ Performed account verification and updated customers' personal information
⦁ Replaced lost/stolen cards, processed payments
⦁ Assisted with account retention
⦁ Previewed and analyzed credit line increase and APR reduction requests for submission to Underwriting Department
⦁ Identified fraudulent inbound caller activity and credit card disputes and performed intake functions to forward to Fraud and Disputes Department for investigation and resolution
⦁ Helped customers navigate on-line banking
⦁ Achieved consistently high scores, including all 100s scores for 6 months consecutively on every graded call

⦁Provided individualized instruction in Mathematics, Science, Social Studies, Language Arts and German for a minimum of 180 days/year
⦁ Ensured Georgia state standards were met in curriculum development
⦁ Assessed progress and maintained students' records

⦁ Acted as liaison between German businesses and AAFES management
⦁ Responsible for administration of over 40 blanket purchase and service contracts
⦁ Performed analysis of requirements, oral solicitations and preparation of purchase orders
⦁ Reviewed and approved invoices for submission to Accounting Department for payment