Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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ALEXANDRA ALONSO

North Bergen,NJ

Summary

Accomplished business administrator with over 20 years of experience in commercial management within the tourism industry, featuring expert negotiation, analytical thinking, and innovative problem-solving skills. Proven ability to foster strong client relations and navigate complex agreements, ensuring beneficial outcomes through strategic thinking and exceptional teamwork. A client-centric approach drives a consistent track record of achieving results while adapting to dynamic environments and resolving conflicts effectively. Committed to leveraging extensive expertise to enhance organizational success and deliver outstanding service in every interaction.

Overview

17
17
years of professional experience

Work History

Travel and Vacations Agent

Vision Tours Travel Agency
02.2012 - 06.2016
  • Phone handling of corporate accounts, proposal preparation, ticket issuance, and coordination of training sessions for advisors were my core responsibilities. I established productive partnerships with tourism vendors to negotiate attractive rates for both clients and corporate accounts. Additionally, I facilitated the coordination of corporate group travel.
  • Coordinated logistics for group tours, ensuring seamless travel experiences.
  • Researched destinations and provided detailed itineraries to enhance client satisfaction.
  • Managed booking systems to confirm reservations and handle changes efficiently.
  • Communicated with vendors to negotiate rates and secure quality services for clients.

GDS Specialist Validations

Amadeus IT GROUP
02.2005 - 06.2012
  • As a GDS Specialist, I assisted in the issuance of tickets, reservation creation, rate quoting, interline airline agreements, hotel reservation management, and change/cancellation processing. Additionally, I provided personalized support to corporate clients (travel agencies) and addressed all issues related to the Amadeus platform. Through my commitment to client satisfaction, I ensured that all clients were 100% satisfied with the services provided.
  • Collaborated with cross-functional teams to streamline operational processes and improve efficiency.
  • Executed routine software tests to ensure functionality and compliance with industry standards.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Travel and Event Coordination Agent

AVIATUR Travel Agency
11.2001 - 06.2012
  • I expertly issued international and domestic tickets for required groups, arranged bus transportation within and outside the city, and provided pre-check-in assistance to passengers at airports while accompanying groups. My customer service skills were outstanding, and I always strived to find the best travel alternatives for clients. Furthermore, I facilitated the issuance of hotel vouchers, car rentals, and transportation arrangements.
  • Coordinated travel itineraries, ensuring alignment with client preferences and budget constraints.
  • Managed bookings for flights, accommodations, and activities using industry-specific software.
  • Streamlined booking processes by implementing efficient workflows, resulting in faster turnaround times.
  • Informed clients of policies and procedures.
  • Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.

Ejecutivo Comercial Senior

Compensar Caja De Compensación Familiar
02.2014 - 11.2018
  • Developed and executed strategic sales plans to expand market presence and revenue growth.
  • Cultivated strong client relationships, enhancing customer satisfaction and loyalty through tailored solutions.
  • Analyzed market trends and competitor activities to identify new business opportunities and inform strategies.
  • Collaborated with cross-functional teams to optimize product offerings based on customer feedback and needs.
  • Led sales presentations and negotiations, securing high-value contracts with key clients across various industries.
  • Responded to customer feedback in professional and constructive way.
  • Analyzed sales data and developing strategies and action plans.
  • Traveled to different companies to negotiate large sales and contracts.

Education

Commercial management

Politécnico de Colombia
09.2019

Business Administrator

Fundación Universitaria Los Libertadores
08.2017

TTT Certified Trainer - undefined

Amadeus IT Group
08.2011

Skills

  • Anticipatory problem-solving
  • Organized
  • Effective communication
  • Time management
  • Problem-solving skills
  • Positive attitude
  • Customer support expertise
  • Goal-oriented mindset
  • Customer complaint resolution
  • Customer requirement analysis
  • Ensuring customer satisfaction
  • Call management
  • Effective sales closing

LANGUAGES

English 60%
Spanish Native

Timeline

Ejecutivo Comercial Senior

Compensar Caja De Compensación Familiar
02.2014 - 11.2018

Travel and Vacations Agent

Vision Tours Travel Agency
02.2012 - 06.2016

GDS Specialist Validations

Amadeus IT GROUP
02.2005 - 06.2012

Travel and Event Coordination Agent

AVIATUR Travel Agency
11.2001 - 06.2012

Business Administrator

Fundación Universitaria Los Libertadores

TTT Certified Trainer - undefined

Amadeus IT Group

Commercial management

Politécnico de Colombia

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ALEXANDRA ALONSO