Alexandra Alvarez-Tostado
Las Vegas,NV
Summary
Adept at enhancing operational efficiency and product quality, I leveraged assembly line expertise and a commitment to safety procedures at Clearwater Paper. My ability to multitask and foster team collaboration has consistently driven improvements, achieving a notable increase in production output without compromising on quality or safety standards.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Manufacturing Production Associate
Clearwater Paper
07.2024 - Current
- Documented production information via daily system logs and discussed issues with management.
- Made sure that products were produced on time and are of good quality.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assembled products according to changing daily work orders and specific customer needs.
- Organized work to meet demanding production goals.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Inspected products and machines to maintain quality and efficiency.
- Monitored and adjusted machine settings for optimal production output.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Maintained organized work area by cleaning and removing hazards.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Performed general equipment maintenance and repair to minimize downtime.
Wholesale Lead Associate
ShipMonk
11.2022 - 07.2024
- Coordinated weekly meetings for internal and external groups.
- Initiated timely response to emails, voicemails, and written correspondence.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted with new hire processing and existing training programs.
- Trained and supervised employees on office policies and procedures.
- Completed daily logs for management review.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Recorded daily activities for inventory control.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Picked and packed order items.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Followed orders precisely for correct items, sizes and quantities.
- Pre-assembled containers to be easily selected by packing associates.
- Transported merchandise pallets to move in warehouse.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Managed timely and effective replacement of damaged or missing products.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Prepared and checked outbound shipments for accuracy.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Received new stock and input values into computer system.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Safely and securely loaded items to prevent damage during transport.
- Mentored and guided employees to foster proper completion of assigned duties.
Airport Customer Service Agent
Delta
04.2023 - 01.2024
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Key Holder
Rimowa
07.2021 - 11.2021
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Promoted business' development by building and maintaining relationships with new clients.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
High School Diploma -
Desert Rose Adult High School
Las Vegas, NV06-2013
Skills
- Shipment packaging
- Retail Operations
- Retail transactions processing
- Retail Merchandise Quality Standards
- Retail Employee Training
- Retail store support
- Retail transactions
- Retail knowledge
- Stocking Supplies and Retail Products
- Retail and fashion
- Retail Security
- Retail Floor Stocking
- Retail sales customer service
- Retail support
- Retail services
- Retail loss prevention
- Retail stock management
- Retail Inventory Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
POS System
Microsoft
Apple
Timeline
Manufacturing Production Associate
Clearwater Paper
07.2024 - Current
Airport Customer Service Agent
Delta
04.2023 - 01.2024
Wholesale Lead Associate
ShipMonk
11.2022 - 07.2024
Key Holder
Rimowa
07.2021 - 11.2021
High School Diploma -
Desert Rose Adult High School
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