Alexandra Amaya
Mesa,AZ
Summary
Excelled in fast-paced environments, demonstrating exceptional organizational skills and problem-solving abilities. Proven expertise in teamwork and collaboration, significantly improving project outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Intern
Arizona Department Of Child Safety (DCS)
01.2018 - 05.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Collaborated effectively with team members across departments, fostering cohesive work environment conducive to accomplishing shared objectives.
- Generated reports detailing findings and recommendations.
Lead Sales Associate
Dollar General
07.2015 - 06.2016
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
Dollar General
09.2013 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Master of Business - Organizational Leadership
Northern Arizona University
NAU-Online05.2022
Bachelor of Arts - Administration of Justice Studies
Northern Arizona University
Yuma, AZ12.2018
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Time management abilities
- Data Analysis
- Multitasking Abilities
- Adaptability and Flexibility
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Intern
Arizona Department Of Child Safety (DCS)
01.2018 - 05.2018
Lead Sales Associate
Dollar General
07.2015 - 06.2016
Sales Associate
Dollar General
09.2013 - 05.2015
Master of Business - Organizational Leadership
Northern Arizona University
Bachelor of Arts - Administration of Justice Studies
Northern Arizona University
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