Alexandra Andreeva
Antioch,TN
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Demos Restaurant. Proven ability to enhance guest satisfaction through effective conflict resolution and attention to detail. Skilled in cash handling and inventory management, consistently maintaining high operational standards and a positive dining experience. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Demos Restaurant
Hendersonville, TN
02.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided exceptional service to high volume of daily customers.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Implemented feedback from customers to improve service quality and menu offerings.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Cleaned tables and chairs to prepare dining area for next customers.
- Informed customers of daily specials and signature menu items.
Assistant Store Manager
Metropolitan Wine and Spirits
Nashville, TN
02.2023 - 02.2025
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Provided excellent customer service by being friendly, helpful and courteous.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored stock levels and identified ordering needs.
Barista Shift Lead
Courtyard by Marriott
Nashville, TN
10.2022 - 12.2023
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Assisted customers in selecting beverages based on their preferences.
- Monitored compliance with health and safety regulations to ensure a safe working environment.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided support during peak hours by running drinks or helping out on the register.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Conducted regular quality checks on coffee and food items to ensure customer satisfaction.
- Greeted guests with pleasant smile and superior customer service.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Resolved customer complaints in a polite and professional manner.
Starbucks Team Member
Target
Nashville, TN
08.2022 - 10.2022
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted customers with product selection and ordering process.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
Barista Supervisor
ADP Private
Jacksonville, FL
01.2022 - 08.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained a clean, organized work environment in accordance with health codes and regulations.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Reviewed employee performance regularly providing feedback on areas of improvement.
- Trained new baristas on coffee preparation techniques and customer service standards.
Starbucks Team Member/Retail Cashier
Target
Jacksonville, FL
11.2021 - 08.2022
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Assisted customers with product selection and ordering process.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
- Participated in training sessions for new employees when needed.
- Restocked shelves with merchandise as needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained current knowledge of store promotions to highlight sales to customers.
Barista Shift Supervisor
Casa Monica Hotel
Saint Augustine, FL
11.2019 - 11.2021
- Performed opening duties such as setting up espresso machines for the day's operations.
- Monitored compliance with health and safety regulations to ensure a safe working environment.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Conducted regular quality checks on coffee and food items to ensure customer satisfaction.
- Greeted guests with pleasant smile and superior customer service.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Resolved customer complaints in a polite and professional manner.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Monitored temperatures of prepared food and cold-storage areas.
Starbucks Barista
Target
Naples, FL
02.2018 - 12.2019
- Operated cash registers to process customer payments.
- Ordered and received supplies to restock beverage items.
- Stocked shelves with ingredients needed to make coffee drinks.
- Described menu items to customers and suggested appealing products.
- Collected payments and provided accurate change.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Starbucks Barista
Target
Daytona Beach, FL
11.2015 - 02.2018
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Described menu items to customers and suggested appealing products.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Barista
Starbucks
Oklahoma City, OK
09.2013 - 11.2015
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Created signs and displays to advertise store products or events.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Ground beans for espresso shots according to individual customer specifications.
- Operated cash registers to process customer payments.
- Prepared and served hot or cold beverages.
Education
Bachelor of Arts - Arts Education
ESSACA East Siberian State Academy of Culture&Arts
Ulan-Ude, Buryatiya (Russia)06-2009
Skills
- Customer service
- Order management
- Menu knowledge
- Food safety
- Team collaboration
- Inventory management
- Cash handling
- Conflict resolution
- Time management
- Communication skills
- Attention to detail
- Team member support
- Process payments
- Payment processing
- Cleaning and sanitizing
- Food preparation and safety
- Adaptability and flexibility
- Menu item recommendation
- Professionalism
- Shift management
Accomplishments
- Certified Barista
- Certified Barista Trainer
Languages
English
Full Professional
Yakut
Native/ Bilingual
Russian
Full Professional
Certification
- Completed Online Courses "Barista and Bartender"
- Completed Online Courses "Make up Artist"
- Completed Online Courses "Wedding Planner"
- Certificate "Pharmacy Technician"
References
References available upon request.
Timeline
Server
Demos Restaurant
02.2025 - Current
Assistant Store Manager
Metropolitan Wine and Spirits
02.2023 - 02.2025
Barista Shift Lead
Courtyard by Marriott
10.2022 - 12.2023
Starbucks Team Member
Target
08.2022 - 10.2022
Barista Supervisor
ADP Private
01.2022 - 08.2022
Starbucks Team Member/Retail Cashier
Target
11.2021 - 08.2022
Barista Shift Supervisor
Casa Monica Hotel
11.2019 - 11.2021
Starbucks Barista
Target
02.2018 - 12.2019
Starbucks Barista
Target
11.2015 - 02.2018
Barista
Starbucks
09.2013 - 11.2015
Bachelor of Arts - Arts Education
ESSACA East Siberian State Academy of Culture&Arts
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