Alexandra Antonov
Sterling
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
6
6
years of professional experience
Work History
Receptionist
Recharge Sports Injury Center
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Shift Leader
The Animals' House
05.2024 - Current
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Maintained open lines of communication with pet owners through regular updates on their pets'' well-being during boarding stays.
- Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
Shift Leader
Sheetz
03.2022 - 05.2024
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Receptionist
Potomac Expert Group Inc
01.2020 - 03.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Dominion High School
Sterling, VAAssociate of Science - Biology
Northern Virginia Community College
Sterling01-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Cleaning and sanitation
Timeline
Receptionist
Recharge Sports Injury Center
09.2024 - Current
Shift Leader
The Animals' House
05.2024 - Current
Shift Leader
Sheetz
03.2022 - 05.2024
Receptionist
Potomac Expert Group Inc
01.2020 - 03.2022
High School Diploma -
Dominion High School
Associate of Science - Biology
Northern Virginia Community College
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