Alexandra Arias
Miami,FL
Summary
Seeking a rewarding and challenging position within the company to leverage my work ethic and skills, while making a positive impact within the company.
Overview
7
7
years of professional experience
Work History
Client Service Specialist/Veterinary Assistant
Red Bird Animal Clinic
03.2022 - Current
- Greeted clients with professionalism.
- Handled incoming phone calls with professionalism.
- Facilitated efficient onboarding of multiple client service specialists in current growth phase.
- Distributed client concerns to the designated veterinary professional.
- Organized and managed ultrasound and MRI appointments for patients.
- Assistant and maintained a clear and effective filing system for new and older clientele.
- Addressing clients with concerns in an efficient manner, by providing detailed instructions or information given by the veterinarian.
- Entered accurate details for health certificates across state and international borders.
- De-escalated high-stress client situations by offering clear solutions.
- Providing new pet owners, the proper timeline for puppy/kitten vaccinations and treatment.
- Assisting clients to understand medications that their current pet is taking with clear instructions.
- Guided clients through euthanasia procedures with compassionate support.
- Restraining canines/felines, allowing for technicians/veterinarians to retrieve samples
- Administering subcutaneous fluids to patients
- Acquired samples from patients.
- Administered vaccines to patients.
Veterinary Assistant/Client Service Specialist
Doral Centre Animal Hospital-Emergency and Trauma Center
08.2018 - 03.2022
- Arranged client appointments for routine, sick, and surgical visits.
- Coordinated delivery of urgent documents to on-duty doctor.
- Welcomed clients and pets with warmth and professionalism.
- Analyzed comprehensive invoices and estimates.
- Completed necessary documentation for Health Certificates related to interstate and international travel.
- Handled numerous incoming calls.
- Presenting estimates for routine procedures and/or surgeries to clients.
- Educating new pet owners with vaccines and prevention.
- Handled emergency situations with calmness and effectiveness.
- Restraining patients for procedures (pull blood, x-rays, physical examinations)
- Recording vitals and summaries of patients for the Veterinarian.
- Sanitize and maintain kennels for both felines and canines.
- Collected diverse samples including bloodwork, DTM, and cytologies.
- Administered medications via oral, subcutaneous, intramuscular, and intravenous routes.
- Ensured hospitalized patients received adequate food and water.
- Ensured accurate vaccine selection for patients.
- Maintained inventory levels for ICU, rooms, and lab.
Education
High School Diploma -
South West Senior High
Miami, FLSkills
- Bilingual (English and Spanish)
- Communication skills
- Interpersonal skills
- Computer skills
- Problem solving skills
- Leadership skills
- Organizational skills
- Fast learner
- Attention to detail
- Skilled to work in a high pace environment in a calm manner
- Smart Flow (Veterinary Workflow Optimization System)
- EvetPractice (Veterinary Software)
- IDEXX Neo (Veterinary Software)
- Gravity Payment System
- Clover Payment System
- Strictly Payment System
- Cardpoint Payment System
- Microsoft Word
- Google Docs
- Powerpoint
- Excel
References
- Christina Rodriguez (Technician) -Doral Centre Animal Hospital (305) 598-1234
- Teyma Cruz (Manager) (305) 661-6466 Red Bird Animal Clinic
- Dr. Phil Cruz (Veterinarian/business owner) (305) 661-6466 Red Bird Animal Clinic
- Natalie Mouyal (Team lead) (305) 661-6466 Red Bird Animal Clinic
Timeline
Client Service Specialist/Veterinary Assistant
Red Bird Animal Clinic
03.2022 - Current
Veterinary Assistant/Client Service Specialist
Doral Centre Animal Hospital-Emergency and Trauma Center
08.2018 - 03.2022
High School Diploma -
South West Senior High
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