Alexandra Aviles

• Offer thought leadership regarding organizational and people-related strategy and execution.
• Provide timely information and/or education for all levels of company on HR issues.
• Educate, coach, and partner with managers on performance management and employee development goals.
• Provide HR expertise in areas of feedback, employee relations, development and coaching, compensation, and organizational development.
• Participate in the continual development of HR programs, such as recruiting, retention, compensation, benefits, and Learning & Development.
• Develop people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction.
• Assist on Investigations and conflict issues.
• FLMA and Leave of Absence
• Analyze and interpret various types of employee reports (e.g., compensation, job levels, and attrition) to guide decision making and provide proactive solutions to their client group.
• Partner with Learning & Development to work on value-added programs in areas of training, development, career mobility, and job performance.
• Educate team members on compensation practices, including compensation, performance feedback, performance calibration, and career transitions.

• Managed end-to-end recruitment and hiring processes, collaborating closely with department heads to assess staffing needs and devise effective sourcing strategies.
• Orchestrated job fairs, enhancing organizational visibility and attracting top talent to meet dynamic labor market trends.
• Maintained up-to-date employee job descriptions, ensuring alignment with evolving organizational goals and individual roles.
• Facilitated seamless onboarding and offboarding experiences, fostering positive and supportive organizational culture.
• Spearheaded development and implementation of new performance appraisal system, resulting in enhanced clarity of performance expectations and actionable feedback.
• Administered comprehensive benefits programs, including timely enrollment, updates, and personalized education sessions for employees.
• Managed FMLA and COBRA claims, demonstrating expertise in navigating complex regulatory requirements and ensuring employee welfare.
• Designed and executed annual training budgets and schedules, delivering impactful employee training programs on leadership, diversity and inclusion, and conflict resolution.
• Proactively managed employee relations, resolving conflicts and promoting harmonious work environment through effective communication and conflict resolution strategies.
• Developed and maintained companywide policies, handbooks, and operational manuals, ensuring compliance with local, state, and federal regulations.
• Assisted with Marketing initiatives and social media.
• Facilitated planning and execution of all company events aimed at fostering team cohesion and morale. This included coordinating logistics, managing budgets, and liaising with external vendors to ensure seamless execution.
• Oversaw general office operations, including appointment coordination, staff scheduling, inventory management, and maintenance of company assets and IT infrastructure.
• Implemented site-specific safety plans for all projects, prioritizing employee well-being and regulatory compliance.

• Maintained accurate records, time sheets, and attendance logs for all employees, ensuring compliance with company policies and regulations.
• Managed employee time-off requests and sick leave tracking, updating weekly timesheets accordingly to facilitate accurate payroll processing.
• Oversaw material inventory management, including paint and supplies, by organizing inventory, filling out material requests, and verifying received orders against original requests.
• Maintained inventory of spools and isometrics, reading drawings to identify necessary materials for ordering and preparing shipping orders for fabricated pipe.
• Managed document control procedures by maintaining records of drawings, shipping information, and other critical documentation, ensuring accuracy and accessibility for project teams.
• Collected and organized data in various formats, including digital and hard copies, on a daily basis, maintaining meticulous records for reference and reporting purposes.
• Updated Excel spreadsheets and filled out necessary documents for completed packages, such as inspection reports and environmental compliance documentation.
• Monitored weather conditions to ensure appropriate painting temperatures and filled out required safety documentation, including Job Safety Analysis and Daily Construction Reports.

Managed daily operations and customer service initiatives to ensure exceptional guest experiences.

• Utilized Paychex software to maintain accurate payroll records, making biweekly updates to ensure timely and accurate payment processing for staff.
• Conducted regular inventory assessments to determine supply needs and efficiently ordered new supplies to maintain optimal stock levels and support uninterrupted spa operations.
• Leveraged Millennium software to book and schedule guest appointments, maximizing appointment availability and optimizing spa service utilization.
• Planned, promoted, and coordinated spa services and programs, driving revenue growth and enhancing customer satisfaction.
• Acted as primary point of contact for customer inquiries and complaints, promptly addressing concerns and ensuring resolutions to maintain high levels of customer satisfaction.
• Performed accounting duties including recording daily and nightly cash flow, preparing bank deposits, and generating financial statements to track and analyze spa performance.
• Conducted employee interviews, hiring candidates that aligned with organizational values and service standards to build high-performing team.
• Assessed employee performance, provided constructive feedback, and implemented strategies to improve work quality and service delivery, ensuring alignment with client service standards and corporate policies.
• Managed front desk operations, overseeing efficient check-in/check-out processes to enhance overall guest experience and streamline spa operations.