Alexandra Badillo
Hialeah,FL
Summary
Detail-oriented and compassionate professional with Registered Behavior Technician (RBT) certification and hands-on experience providing care and support to pediatric clients in a clinical setting. Currently pursuing a bachelor’s degree in Psychology, with strong skills in patient care, communication, problem-solving, and maintaining a safe and supportive environment. Recognized for being a quick learner, adaptable, dependable, and committed to delivering high-quality patient care.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Registered Behavior Technician
I Rock Behavior
10.2025 - Current
- Provide one-on-one behavioral therapy to pediatric clients with autism and developmental disabilities in a clinical setting.
- Implement individualized treatment plans and behavioral interventions under BCBA supervision.
- Assist clients with daily living activities, including toileting, mealtime routines, and transitions between activities.
- Monitor and manage challenging behaviors using de-escalation, redirection, and established safety protocols.
- Utilize verbal, visual, and AAC communication methods to support patient needs.
- Maintain a safe, clean, and supportive clinical environment while prioritizing patient comfort and safety.
- Document patient progress, behavioral observations, and treatment outcomes while maintaining confidentiality.
- Collaborate with clinical staff and caregivers to provide consistent, individualized patient care.
Sales Administration Manager
Source Furniture
07.2012 - 10.2025
- Supervise the sales administration team, providing coaching, evaluations, and support to maintain high standards and team motivation.
- Handle inbound service calls, respond to inquiries, and resolve issues with patience and problem-solving skills.
- Coordinate order tracking and communication, ensuring customers stay informed throughout the fulfillment process.
- Identify and implement improvements in daily operations, increasing efficiency and overall team performance.
- Coordinate with production, marketing, and sales teams to support company goals and improve service delivery.
- Develop and lead training programs for new hires and current staff, using clear instructions to build knowledge and confidence.
- Work closely with the customer service team to organize workflows, address customer concerns, and make sure issues are handled smoothly.
- Process orders accurately, ensuring customer requests are properly communicated and fulfilled in a timely manner.
- Create and update client accounts in Salesforce, ensuring accurate and up-to-date contact information.
- Keep strong working relationships with clients and team members by being responsive and proactive.
- Develop custom reports to enable sales representatives to track order status and performance.
- Oversee the order processing workflow.
- Maintain focus and efficiency by managing daily responsibilities proactively.
Education
Associate of Arts - Psychology
Miami Dade College
Hialeah, FL12-2024
Bachelor of Arts - Psychology
Florida International University
Miami, FL12-2026
Skills
- Applied Behavior Analysis (ABA)
- Attention to Detail
- Discrete Trial Training (DTT)
- Natural Environment Teaching (NET)
- Multitasking & Adaptability
- Prompting and Prompt Fading
- Reinforcement Strategies
- Strong Observational & Attention to Detail Skills
- Time Management & Organization
- Team Collaboration & Communication
Certification
Registered Behavior Technician
BACB ID: 1174137
Languages
English
Spanish
Timeline
Registered Behavior Technician
I Rock Behavior
10.2025 - Current
Sales Administration Manager
Source Furniture
07.2012 - 10.2025
Associate of Arts - Psychology
Miami Dade College
Bachelor of Arts - Psychology
Florida International University