Alexandra Baena
Scranton ,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lowes
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Guest Service Representative
Target
08.2022 - 10.2023
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Sales Team Lead
Crocs
07.2021 - 03.2022
- Trained and developed new team members to improve product knowledge and selling abilities.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Provided leadership and direction to motivate department associates.
Education
Bachelor of Science - Political Science
Florida International University
Miami, FL07.2024
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Professional telephone demeanor
- Computer Proficiency
- Conflict Resolution
- Client Relations
- Order Processing
Timeline
Customer Service Representative
Lowes
10.2023 - Current
Guest Service Representative
Target
08.2022 - 10.2023
Sales Team Lead
Crocs
07.2021 - 03.2022
Bachelor of Science - Political Science
Florida International University