Alexandra Baizan Rios
Summary
Experienced with managing client relationships and offering comprehensive financial guidance. Utilizes customer-centric approach to enhance satisfaction and loyalty. Track record of cross-selling banking products and effectively addressing customer concerns.
Organized hospitality professional with track record in creating and executing comprehensive training programs for baristas. Known for enhancing team performance and customer service quality through effective training techniques. Focuses on fostering collaborative team environment and ensuring adaptability to changing operational needs. Expertise in coffee preparation, customer relations, and staff development.
Retail professional with proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
10.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Made introductions to partners to help meet customer's broader financial needs.
- Conducted needs-based conversations to identify customer credit, deposit and investment requirements.
- Identified opportunities for process improvement within the branch, streamlining operations for enhanced efficiency.
- Provided support during audits by preparing necessary documentation and addressing queries from auditors effectively.
Barista Trainer
Starbucks
05.2021 - 10.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Head Cashier Supervisor
Kosher Palace Supermarket
12.2016 - 10.2024
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
Education
Fine Arts
Fashion Institute of Technology
New York, NY12-2021
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- POS system operation
- Training program development
- Customer service
- Positive attitude
- Employee training
- Adaptability and dependability
- Customer service management
- Team leadership
- Flexible schedule
- Punctual and reliable
- Cash register operation
Languages
Spanish
Professional Working
Timeline
Relationship Banker
Bank of America
10.2024 - Current
Barista Trainer
Starbucks
05.2021 - 10.2024
Head Cashier Supervisor
Kosher Palace Supermarket
12.2016 - 10.2024
Fine Arts
Fashion Institute of Technology
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