Alexandra Baker
Houston,TX
Summary
Dynamic Social Media Manager with a proven track record at Dogtopia, enhancing brand visibility and customer engagement through innovative content creation and strategic social media management. Excelled in multitasking and critical thinking, boosting engagement rates significantly. Skilled in networking and fostering strong relationships, consistently delivering results that exceed employer expectations.
Overview
3
3
years of professional experience
Work History
Social Media Manager
Dogtopia
01.2024 - 03.2024
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Devised creative promotional campaigns aligning with overall marketing objectives boosting sales during peak seasons.
Apartment Leasing Agent
Boutique Apartments
03.2023 - 12.2023
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
- Responded to requests and scheduled appointments for property showings.
Client Relationship Manager
Dogtopia
10.2021 - 01.2023
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Addressed and resolved customer complaints and issues to improve satisfaction.
Front Desk Receptionist
Dogtopia
07.2021 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Confirmed appointments, communicated with clients, and updated client records.
Skills
- Social Media Management
- Teamwork and Collaboration
- Content Creation
- Social Media
- Excellent Multitasking
- Verbal and written communication
- Critical Thinking
- Attention to Detail
- Networking and relationship building
- Community Engagement
Timeline
Social Media Manager
Dogtopia
01.2024 - 03.2024
Apartment Leasing Agent
Boutique Apartments
03.2023 - 12.2023
Client Relationship Manager
Dogtopia
10.2021 - 01.2023
Front Desk Receptionist
Dogtopia
07.2021 - 10.2021