Alexandra Barnekoff

• Provide attentive table service in a fast-paced grill and taproom environment,

managing multiple tables while maintaining a welcoming guest experience.

• Accurately enter orders and process payments in the POS; communicate dietary

needs and modifications to ensure correct delivery.

• Support bar operations as needed by pouring draft beer, mixing cocktails, and

assisting during peak service periods.

• Collaborate with kitchen and front-of-house teammates to run food, reset tables

quickly, and keep service flowing; handle cash responsibly, including occasional

video lottery transactions.

• Manage a high-volume request pipeline from intake and triage through scheduling, follow-up, and closeout, keeping work moving and stakeholders informed.

• Serve as the primary liaison for homeowners, HOA board members, and vendors— clarifying needs, coordinating access, setting expectations, and documenting next steps.

• Solicit bids/estimates, compare options, and coordinate vendor selection and scheduling in alignment with board direction, budget considerations, and community standards.

• Maintain organized records (policies, forms, vendor notes, and project documentation) to improve visibility and enable quick, accurate status updates.

• Draft and distribute clear written communications for maintenance events and project impacts, helping reduce repeat inquiries and support higher owner satisfaction.

• Provided fast, friendly bar and table service in a high-volume Szechuan restaurant, balancing multiple tables while maintaining accurate, attentive guest care.

• Poured beer and wine, and mixed cocktails; offered menu recommendations and proactive hospitality to encourage repeat visits.

• Entered orders and processed payments in the POS; coordinated with the kitchen on pacing, modifications, and presentation to ensure timely, correct delivery.

• Managed cash handling, end-of-shift balancing, and video lottery funds with strong accuracy and attention to compliance.

• Delivered polished table service in a high-traffic talian restaurant; guided guests through the menu and wine list to create a welcoming, elevated dining experience.

• Increased check averages through thoughtful recommendations and upselling (wine pairings, appetizers, and dessert), tailored to guest preferences and dietary needs.

• Ran the expo line during peak service, coordinating ticket timing, accuracy, and presentation while communicating proactively with the kitchen and front-of-house team.

• Trained and supported new hosts and servers on service standards, POS workflow, and pacing to maintain consistent guest experience.

• Supported members and providers across phone, email, and live chat by explaining benefits, claims status, referrals, authorizations, and policy requirements.

• Owned complex cases from initial contact to resolution by researching multiple systems, interpreting plan rules, and providing clear, accurate next steps.

• Coordinated with internal teams (claims, enrollment, billing, and clinical/UM) to facilitate member care, resolve escalations, close documentation gaps, and drive timely outcomes.

• Resolved billing and coordination-of-benefits discrepancies by partnering with other carriers and provider billing offices, communicating outcomes clearly to all parties.

• Maintained detailed, compliant notes for every interaction, protecting privacy and ensuring consistent transitions across teams.

• Identified recurring issues and process pain points; surfaced improvement opportunities to strengthen service quality and reduce repeat contacts.