Alexandra Batson
Bellevue,NE
Summary
Determined and eager to apply customer service and organizational skills. Strong work ethic, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Ready learn and work.
Overview
16
16
years of professional experience
Work History
Artist
Kitsudragon Studios
01.2016 - Current
- Contributed to creative process through original ideas and inspiration.
- Implemented artistic vision to give art purpose and meaning.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Selected and purchased materials for art projects.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Managed banking reconciliations and monthly balance sheet statements.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Deliver Driver and Food Server
Royal Cantonese Restaurant
07.2011 - 12.2011
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
Ihop Server
IHOP
06.2010 - 06.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Movie Theater Manager
AMC Theatres Showplace 8
11.2009 - 06.2011
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Movie Theater Employee
Kerasotes Showplace 8 Theatres
11.2007 - 11.2009
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Worked with other staff members for smooth theater operations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Checked IDs for age-restricted shows in compliance with regulations.
- Provided exceptional customer service to promote positive movie-going experience.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Sold admission, processed payments, and issued tickets.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Education
High School Diploma -
Vernon Hills High School
Vernon Hills, IL05.2009
Skills
- Managing Laborers
- Food and Beverage Management
- Sales and Marketing
- Social Media Platforms
- Verbal and Written Communication
- Managing Cash Register
- Customer Relationship Management
- Time Management
- Inventory Tracking Software
- Independent Worker
- Excellent Communication Skills
- Strong Problem Solver
- Detail Oriented
Timeline
Artist
Kitsudragon Studios
01.2016 - Current
Deliver Driver and Food Server
Royal Cantonese Restaurant
07.2011 - 12.2011
Ihop Server
IHOP
06.2010 - 06.2011
Movie Theater Manager
AMC Theatres Showplace 8
11.2009 - 06.2011
Movie Theater Employee
Kerasotes Showplace 8 Theatres
11.2007 - 11.2009
High School Diploma -
Vernon Hills High School