ALEXANDRA BAZELAIS
Boca Raton
Summary
Experienced Compliance and Customer Support professional with a strong foundation in regulatory compliance, risk assessment, and technical client support. Skilled in data analysis, documentation management, and process optimization, with a proven ability to ensure adherence to industry standards through audits, reviews, and cross-functional collaboration. Proficient in leveraging software tools to improve operational efficiency and support governance, risk, and compliance initiatives. Seeking to contribute technical, analytical, and problem-solving expertise in a technology-driven environment that values integrity, continuous learning, and professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
E-Comm Review Analyst
The Mom Project Agency
09.2023 - 08.2024
- - Conducted risk-based evaluations of communication records for FINRA/SEC compliance.
- - Identified control gaps and escalated regulatory risks.
- - Generated KPI compliance reports supporting risk transparency.
- - Analyzed communication trends to enhance review workflows.
Compliance Specialist
Twilio
08.2021 - 02.2023
- - Performed TPRM-aligned due diligence including sanctions and KYC screening for third-party reviews.
- - Investigated non-compliant SMS activity to strengthen internal controls.
- - Collaborated with engineering teams to refine internal compliance processes.
- - Developed enhanced SOPs to support GRC and ISMS frameworks.
Compliance Analyst
TCW Global
09.2020 - 07.2021
- - Monitored documentation for telecom regulatory compliance.
- - Developed internal compliance guidelines for governance improvement.
- - Investigated fraud indicators and policy violations.
- - Maintained documented issue tracking through Zendesk.
Litigation Assistant
Zwicker & Associates
02.2020 - 03.2020
- - Maintained compliance-sensitive legal documentation.
- - Tracked filing deadlines and ensured procedural accuracy.
Hearings Clerk
Aldridge Pite
09.2014 - 09.2016
- - Managed regulated case documentation across legal systems.
- - Prepared official communications supporting compliance controls.
Education
Bachelor of Arts - Political Science
Florida Atlantic University
Certificate - Security+
PC Professor
Boca Raton, FL05-2026
Skills
- GRC – TPRM – ISMS Coordination – ISO 27001 Support – Regulatory Compliance – Internal Controls – Risk Assessments – KYC – Fraud Investigation – SOP Development – Documentation Management – JIRA – Zendesk – Data Analysis
Certification
- Student at PC Professor, Boca Raton, Florida (Aug 2024 – Present)
- Certification Upon Graduation (Spring 2026): Security+
Timeline
E-Comm Review Analyst
The Mom Project Agency
09.2023 - 08.2024
Compliance Specialist
Twilio
08.2021 - 02.2023
Compliance Analyst
TCW Global
09.2020 - 07.2021
Litigation Assistant
Zwicker & Associates
02.2020 - 03.2020
Hearings Clerk
Aldridge Pite
09.2014 - 09.2016
Bachelor of Arts - Political Science
Florida Atlantic University
Certificate - Security+
PC Professor