Alexandra Bearer
Heartland,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly Receptionist with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
8
8
years of professional experience
Work History
Hostess, Buser, Server
Gerogie's Diner
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Office Assistant
Reservation Asset Recovery
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, and email to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Utilized a data-driven approach to prioritize high-value accounts, resulting in increased recoveries from targeted collections efforts.
Non-Licensed Health Insurance Agent, Customer Service
Bloom Insurance
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
Restoration 1 of Oak Harbor
Ricky Heflin
08.2023 - 12.2023
- Provided outstanding customer service.
- Contributed to editorial planning, content management, scheduling, and channel management.
- Coordinated executive schedules, optimizing time management and productivity for senior management.
- Decreased workplace accidents, enforcing safety protocols and conducting safety meetings.
- Established QuickBooks accounting system to reflect accurate financial records.
- Matched purchase orders to invoices and logged invoices into the computer.
Front Office Assistant
Coldwell Banker Bain Property Management
09.2022 - 12.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
Counter
Alfy's Pizza
08.2022 - 08.2022
- Warmly welcomed customers upon approaching counter and placing orders.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Infant Teacher
The Goddard School
01.2022 - 07.2022
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Promoted sensory development by providing access to different textures.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Promoted development of social, emotional, and communication skills in infants.
Herbalife Distributor
Pearl Nutrition
04.2021 - 01.2022
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Developed strong relationships with key accounts, leading to increased repeat business.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
Caregiving Manager
Kind Dimensions
03.2021 - 11.2021
- Implemented innovative strategies to fill staffing gaps during periods of high demand or employee absences.
- Offered caring companionship and emotional support.
- Offered companionship and kindness to elderly patients.
- Provided companionship during meal times ensuring adequate nutrition intake.
- Enhanced client well-being by providing companionship and conversation.
Office Associate
Recovery Management Solutions
07.2020 - 10.2020
- Interacted with customers by phone, and email, to provide information.
- Responded to inquiries from callers seeking information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
Teacher
Children's Learning Adventure
01.2019 - 01.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Cashier, Backstock, Customer Service, Sales
Target
04.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Office Assistant
Spooner and Shaft Physical Therapy
02.2017 - 04.2017
- Assisted with financial management tasks such as invoice tracking, payment processing, and account reconciliation leading to better budgetary control.
- Reduced wait times for patients by adeptly juggling multiple front desk responsibilities simultaneously.
- Facilitated smooth check-in process for new patients, guiding them through necessary paperwork completion efficiently.
- Strengthened communication between patients and therapists by relaying important messages accurately and promptly.
Customer Service, Cashier, Server
DJ's Bagel Cafe
10.2015 - 02.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Bachelor of Science - Accounting
South University
08.2025
High School Diploma -
Coronado High School
Scottsdale01.2018
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Data Entry
- Customer Relations
- Call center experience
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Scheduling
- Appointment Scheduling
Timeline
Restoration 1 of Oak Harbor
Ricky Heflin
08.2023 - 12.2023
Front Office Assistant
Coldwell Banker Bain Property Management
09.2022 - 12.2022
Counter
Alfy's Pizza
08.2022 - 08.2022
Infant Teacher
The Goddard School
01.2022 - 07.2022
Herbalife Distributor
Pearl Nutrition
04.2021 - 01.2022
Caregiving Manager
Kind Dimensions
03.2021 - 11.2021
Office Associate
Recovery Management Solutions
07.2020 - 10.2020
Teacher
Children's Learning Adventure
01.2019 - 01.2020
Cashier, Backstock, Customer Service, Sales
Target
04.2017 - 09.2018
Office Assistant
Spooner and Shaft Physical Therapy
02.2017 - 04.2017
Customer Service, Cashier, Server
DJ's Bagel Cafe
10.2015 - 02.2017
Hostess, Buser, Server
Gerogie's Diner
Office Assistant
Reservation Asset Recovery
Non-Licensed Health Insurance Agent, Customer Service
Bloom Insurance
Bachelor of Science - Accounting
South University
High School Diploma -
Coronado High School