Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Becker

Coon Rapids,MN

Summary

Driven and committed Customer Service Representative with over a decade of experience in consistently delivering unparalleled customer service. Proficient in managing inquiries, resolving complaints, and offering comprehensive support to ensure utmost customer satisfaction. Demonstrates exceptional interpersonal and communication skills, adept at fostering positive relationships. Seeking an exciting opportunity to leverage my expertise and make a meaningful contribution to organizational success.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Engage Technologies
01.2018 - Current
  • Processed daily orders with meticulous attention to detail, ensuring accuracy and timely fulfillment.
  • Handled return authorizations and credit memos, demonstrating a commitment to resolving issues promptly and efficiently.
  • Investigated and resolved customer discrepancies, including order amounts and shipping issues, providing timely and accurate solutions.
  • Collaborated closely with the accounting department for new account setups and contributed to collections efforts.
  • Cross-trained and provided coverage for other Customer Service Representatives, ensuring a seamless and efficient workflow.
  • Undertook additional responsibilities as assigned, showcasing flexibility and adaptability in a dynamic work environment.

Customer Service Representative

Allianz Worldwide Partners
02.2017 - 09.2017
  • Responded to service inquiries via inbound phone calls from producers, Case Managers, and Underwriters, demonstrating excellent communication skills and a customer-focused approach.
  • Established and nurtured positive business relationships with all customers by actively listening, interpreting their needs, and responding in a timely and effective manner.
  • Maintained a high-performance level aligned with company-specified goals and objectives, with a focus on quality, timeliness, and availability to the customer.
  • Regularly achieved and exceeded performance metrics, consistently delivering high-quality service and contributing to the overall success of the customer service team.

Customer Account Executive

Comcast
08.2013 - 02.2017
  • Fast-paced and high-pressure environment.
  • Maintained composure in stressful situations and successfully managed to diffuse situations with angry or upset customers.
  • Saved and retained customers by identifying reasons for disconnection requests and overcoming concerns through effective communication and problem-solving.
  • Resolved customer complaints and concerns through active listening, empathy, and professionalism.
  • Showed excellent interpersonal skills, establishing and maintaining effective relationships with customers.
  • Showed the ability to work on multiple sites simultaneously, demonstrating versatility and adaptability.
  • Assisted customers in understanding their bills and deciphering charges using strong basic math skills.

Education

High School Diploma -

Coon Rapids High School
Coon Rapids, MN
06.2011

Skills

  • Effective Communication
  • Customer Service
  • Complaint Resolution
  • Administrative Support
  • Problem-Solving Abilities
  • Data Entry

Timeline

Customer Service Representative

Engage Technologies
01.2018 - Current

Customer Service Representative

Allianz Worldwide Partners
02.2017 - 09.2017

Customer Account Executive

Comcast
08.2013 - 02.2017

High School Diploma -

Coon Rapids High School
Alexandra Becker