Alexandra Beckner
Lawton,OK
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Student Ambassador
Central Piedmont Community College
Charlotte, NC
08.2022 - 05.2023
- Conducted campus tours for prospective students and their families.
- Provided information to visitors regarding the admission process, academic programs and student life.
- Greeted guests at the university entrance and directed them to appropriate areas of the campus.
- Participated in community outreach activities by attending college fairs around the area.
- Facilitated communication between faculty members and parents regarding academic progress of enrolled students.
- Gave daily tours of campus for prospective students and families, pointing out buildings and detailing student life and activities.
- Conducted campus tours to showcase programs and support services.
- Represented college at career fairs, school visits and other informational programs to increase enrollment.
- Maintained professionality and efficiency while working closely with leadership.
Art Gallery Ambassador
Central Piedmont Art Galleries
Charlotte, NC
08.2022 - 05.2023
- Assisted in the set-up of art exhibitions, including hanging and arranging artwork on walls.
- Greeted visitors to the gallery, provided information about current exhibits, and responded to inquiries.
- Provided support with marketing initiatives such as creating promotional materials and managing social media accounts.
- Developed relationships with local artists and galleries to increase exposure of the art gallery's works.
- Maintained a clean and organized workspace in order to ensure an inviting atmosphere for visitors.
- Worked closely with curators to create engaging displays that highlight specific pieces of artwork.
- Conferred with board members to formulate and interpret policies, budget requirements and operational strategies.
Customer Service Assistant
Top Hair Braiding
Charlotte, NC
01.2019 - 05.2023
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Maintained a clean and organized work area at all times.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Provided assistance to customers in completing forms or applications related to their purchases.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Collaborated closely with colleagues to meet customer needs.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
Bookseller
Barnes & Noble
Charlotte, NC
02.2021 - 04.2022
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Inventoried new shipments of books and displayed them for sale.
- Greeted customers as they entered the store, providing friendly customer service.
- Provided information about titles, authors, and genres to customers who requested assistance.
- Processed payments quickly and accurately using cash registers or point-of-sale software systems.
- Resolved customer complaints in a professional manner.
- Answered phones promptly and responded to customer inquiries with accurate information.
- Restocked shelves when necessary to maintain adequate levels of inventory.
- Checked returned items for accuracy against purchase receipt records.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
- Matched customers to books or other products to meet needs.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Server
Sbarro
Charlotte, NC
01.2019 - 02.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Informed customers of daily specials and signature menu items.
Education
Associate of Applied Science - Advertising And Graphic Design
Central Piedmont Community College
Charlotte, NC05.2023
Skills
- Adobe Creative Suite
- Microsoft Office
- Complaint Resolution
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Customer Service
- Multi-Task Management
- Positive and Professional
- Computer Proficiency
- Critical Thinking
- Problem-Solving Abilities
- In-Store Support
- Customer Relations
- Active Listening
Timeline
Student Ambassador
Central Piedmont Community College
08.2022 - 05.2023
Art Gallery Ambassador
Central Piedmont Art Galleries
08.2022 - 05.2023
Bookseller
Barnes & Noble
02.2021 - 04.2022
Customer Service Assistant
Top Hair Braiding
01.2019 - 05.2023
Server
Sbarro
01.2019 - 02.2020
Associate of Applied Science - Advertising And Graphic Design
Central Piedmont Community College