Alexandra Belmontes
Chicago
Summary
Professional individual with over 10 years of experience in the healthcare industry. A solid leader with a proven track record of success utilizing my strengths in building patient / employee relationships. Proven track record in patient satisfaction and retention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Surgery Scheduling
Advocate Christ Hospital
07.2024 - Current
- Schedules outpatient procedures as needed
- Promptly removes orders from order queue and schedules to appropriate resources
- Maintain appropriate records
- Coordinate with other departments as needed
- Reviews orders for clarity and completeness
- Epic and Health Nautica
- Answer phone calls, respond to emails and reschedule surgery appointments as needed
Manager / Surgical Coordinator
Chicago Center for Women’s health
12.2021 - Current
- Coordinated front and back staff.
- Practices project management, work task breakdowns, prioritization of scheduling.
- Works with leadership to streamline office workflow for maximum efficiency.
- Verified benefits & eligibility.
- Set up procedure such as; Hysteroscopy, Cystoscopy, Colposcopy, Myosure and Botox
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Provided pre- and post-operative care.
- Provided excellent customer service. Data entry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Submit Prior Authorization
- Complete patients benefits prior to procedures
- Paid bills, managed mail, order medical supplies
- Scheduled surgeries
- Botox approval, ordered and scheduled
- Manages schedules for 3 providers and 2 ultrasound techs along with employee's schedules
- Manage 2 offices
- Hire, Terminate, and give Performance Improvement Plans to employees
- Training new employees and current employees on software updates
- Lead weekly meetings and daily huddles
Certified Medical Assistant
Northwestern Medicine
10.2019 - 12.2021
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Tested and recorded blood glucose levels.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Maintained a clean, healthy and safe environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Certified Medical Assistant
Chicago Health Medical Group
02.2017 - 03.2018
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Tested and recorded blood glucose levels.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Provided pre- and post-operative care.
- Maintained a clean, healthy and safe environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Certified Medical Assistant
Rush University Medical Center
12.2014 - 02.2017
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Collect patient specimens and data, including vital signs, input/output and other delegated measurements.
- Document objective data and routine aspects of patient care.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Performed procedures and used equipment as delegated by a licensed professional, including blood draws and EKGs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Ordered Vaccines and supplies
Pharmacy Technician
Walgreen's
06.2004 - 12.2014
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked automated medication dispensing equipment.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Effectively resolved insurance rejections and other billing issues.
- Managed drug and supply inventories.
- Prior Authorization submission
- PBM calls
- Correctly completed pharmacy paperwork, including daily and weekly reports.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
Education
Diploma - Medical Assistant
Everest College
01.2008
High School Diploma -
Hubbard Highschool
06-2006
Skills
- Data entry
- Updating medication histories
- Epic knowledge
- Health Nautica knowledge
- Pharmacy and customer records management
- HIPAA & OSHA trained
- Multitasking
- Retail pharmacy procedure knowledge
- Prescription filling training, drug labeling
- Medication Inventory Management
- Injections
- Insurance knowledge, prior authorizations, verification of benefits
- CPT and ICD10 code knowledge
- Word and Excel knowledge
- Flexibility in scheduling
- Bilingual (English and Spanish)
- Prior authorization
- Coverage determination
Certification
- Certified Medical Assistant
- CPR certification
Timeline
Surgery Scheduling
Advocate Christ Hospital
07.2024 - Current
Manager / Surgical Coordinator
Chicago Center for Women’s health
12.2021 - Current
Certified Medical Assistant
Northwestern Medicine
10.2019 - 12.2021
Certified Medical Assistant
Chicago Health Medical Group
02.2017 - 03.2018
Certified Medical Assistant
Rush University Medical Center
12.2014 - 02.2017
Pharmacy Technician
Walgreen's
06.2004 - 12.2014
Diploma - Medical Assistant
Everest College
High School Diploma -
Hubbard Highschool
Similar Profiles
Rosa BuckleyRosa Buckley
Retail Supervisor (Café 95) at Advocate Christ HospitalRetail Supervisor (Café 95) at Advocate Christ Hospital
Stephanie HallStephanie Hall
Guest Services Associate at Advocate Christ HospitalGuest Services Associate at Advocate Christ Hospital
Abigail KuesisAbigail Kuesis
Certified Nursing Assistant at Advocate Christ HospitalCertified Nursing Assistant at Advocate Christ Hospital
Jaden CrookeJaden Crooke
Marketing Intern at Reveal USAMarketing Intern at Reveal USA
Laura LeonLaura Leon
Server at The Allegro Royal Sonesta HotelServer at The Allegro Royal Sonesta Hotel