Alexandra Best
San Antonio
Summary
Detail-oriented professional with a strong background in cosmetology and customer service. Known for effective communication and multitasking abilities, contributing to high client satisfaction and retention rates. Ready to leverage expertise to enhance service delivery and client engagement.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Licensed Cosmetologist
Licensed cosmetologist
San Antonio
11.2024 - Current
- Performed hair services including cutting, coloring, styling, nails / skin and chemical treatments
- Consulted with clients to assess needs, recommend services, and achieve desired results
- Maintained strict sanitation, hygiene, and state board compliance standards
- Managed appointment scheduling and client records
- Built and retained a loyal client base through quality service and professionalism
- Educated clients on hair care, nail care styling techniques, and product skin care recommendations
Call Center Representative
Conduent
San Antonio
05.2025 - 01.2026
- Answered inbound calls from customers regarding accounts technical support
- Resolved customer issues efficiently while maintaining a calm, professional tone
- Followed scripts, policies, and compliance guidelines accurately
- Documented call details and customer interactions in systems
- Managed 50–100+ inbound calls daily while maintaining high customer satisfaction
- Resolved customer concerns on first contact, reducing repeat calls
- Consistently met quality assurance and productivity benchmarks
- Provided clear, accurate information to customers in a fast-paced environment
Whataburger
Whataburger
San Antonio
01.2023 - 01.2024
- Took customer orders accurately at the front counter and drive-thru
- Prepared food according to Whataburger quality and safety standards
- Handled cash and card transactions accurately
- Maintained cleanliness of dining, kitchen, and work areas
- Worked efficiently during peak hours to meet speed-of-service goals
- Collaborated with team members to ensure smooth shift operations
Education
Oliver Wendell Holmes High School
San Antonio, TXSkills
- Hair cutting
- Cash handling
- Hair coloring
- Nail care
- Client consultation
- Computer skills
- Customer service
- Active listening
- Fast learner
- Attention to detail
- Friendly, positive professional attitude
- Organizational skills
- Teamwork and collaboration
- Multitasking abilities
- flexible and adaptable
- Excellent communication
- Time management
- Dependable and responsible
Certification
- Licensed cosmetologist
Timeline
Call Center Representative
Conduent
05.2025 - 01.2026
Licensed Cosmetologist
Licensed cosmetologist
11.2024 - Current
Whataburger
Whataburger
01.2023 - 01.2024
Oliver Wendell Holmes High School