Alexandra Bezner
Loomis ,CA
Summary
Dynamic and results-oriented professional with extensive experience in inventory management and customer service at Little Bear Tree Farm. Excelled in process improvement and team leadership, significantly enhancing operational efficiency and customer satisfaction. Skilled in critical thinking and customer relationship management, adept at fostering positive experiences and driving business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inventory Manager/ Cashier/ Barista
Little Bear Tree Farm
10.2016 - Current
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Cashier and Sales Assistant
Dover Saddlery
06.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Hostess/ Busser
Mikunis Sushi
02.2022 - 07.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
Sierra College
Rocklin, CASkills
- Decision-making
- Critical thinking
- Team leadership
- Customer relationship management
- Process improvement
- Price negotiation
- Product replenishing
- Customer service
Accomplishments
Started my own skincare and coffee business.
Developed a tallow moisturizer through lots of research and testing
Specialized in holiday coffee drinks that promoted of of the box thinking
Certification
Food Handlers Certificate
Timeline
Cashier and Sales Assistant
Dover Saddlery
06.2023 - 05.2024
Hostess/ Busser
Mikunis Sushi
02.2022 - 07.2023
Inventory Manager/ Cashier/ Barista
Little Bear Tree Farm
10.2016 - Current
Food Handlers Certificate
High School Diploma -
Sierra College
Similar Profiles
Elizabeth StilesElizabeth Stiles
Animal Caregiver at Broken Cedar Farm/Bear Creek FarmAnimal Caregiver at Broken Cedar Farm/Bear Creek Farm
Shaina GleasonShaina Gleason
Waitress •Hostess, •Takeout at The Maple Tree/Winged BearWaitress •Hostess, •Takeout at The Maple Tree/Winged Bear
Sophia ForsythSophia Forsyth
Barn Worker at Bear Spot FarmBarn Worker at Bear Spot Farm