Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexandra Bitaine

Los Angeles,CA

Summary

Experienced sports professional with 8 years dedicated to advancing the sport of soccer. Proven track record in fostering player development and providing comprehensive support to ensure their success on and off the field. Committed to going beyond the traditional role by cultivating an environment that sets players up for success in various aspects of their lives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director of Player Care

Angel City FC
11.2021 - 11.2023
    • Appointed as Player Safety Officer partnering with the NWSL
    • Built the Player Care department from scratch reporting to the General Manager (GM) of Angel City
    • Hired and managed one Player Care Coordinator
    • Determined player housing and negotiated lease terms/pricing for the 2022 and 2023 seasons
    • Project-managed players' relocation within the United States into market (e.g., flights, family relocation, temporary housing, etc.)
    • Set up their apartments with all their needs
    • Built and ordered furniture for player housing
    • Purchased and set up all the necessities for their apartment such as kitchenware, bathroom, living room etc
    • Set up housing insurance, internet
    • Project managed all international player's and partner's relocations including, but not limited, to visa processes, transportation within LA, social security, and bank appointments
    • Established and managed a $1.2 million annual player care budget
    • Managed all player housing rentals
    • Built and managed player appearance processes
    • Traveled with the team ensuring an excellent player experience
    • Managed airport player check-in processes
    • Assisted with post-game player operations
    • Designed Angel City player care handbook including cross-departmental standards
    • Partnered with third-party companies and owners/investors to organize player workshops allowing development of business skills
    • Collaborated with Partnership Marketing utilizing Angel City sponsors to implement workshops benefiting players' personal lives (finance, education workshops, career coaching workshops)
    • Assisted the GM and Head of Community in executing the Player 22 fund
    • Worked closely with the NWSL Player Association to ensure players' concerns were heard and addressed
    • Built end-of-year player surveys gathering feedback on their experiences
    • Partnered with the Medical Team in building post-surgery care processes
    • Arranged player's childcare including nanny, daycare, and schooling
    • Acted as liaison between players and the Marketing and Community departments ensuring implementation of player feedback into Heritage Nights
    • Communicated with agents to ensure international player satisfaction
    • Advocate for players' mental health and wellbeing by working closely with Medical and Coaching Staff.

Director of Ticketing

Angel City FC
05.2021 - 11.2021
  • Managed a team of sales representatives, providing guidance, coaching, and support.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Personally sold over $300,000 in Season Ticket Sales to Angel City owners and investors.
  • Worked with important investors to cater to their needs.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.

Director of Season Tickets & Premium Sales

San Jose Earthquakes
07.2020 - 05.2021
    • Managed 15 Account Executives (AEs)
    • Designed and owned B2B and B2C business strategies
    • Managed day-to-day communications with our Premium clients (e.g., GoPro, Google, eBay, Atlantic Aviation) to ensuring a world-class gameday experience
    • Managed all internal inventory and sales for Premium and season tickets
    • Partnered Working closely with our partnership marketing and ownership to ensure that their premium needs are met for the season
    • Ensuring that all new business strategies have the support of the marketing department
    • During game days and throughout the season providing the best service to our group premium clients
    • Working with the manager of season tickets to maximize new season ticket sales through campaigns and lead generation
    • Completes weekly revenue reports to send to our COO, VP of Sales & Service and Director of Ticket Ops
    • Leading the department in inventory sold for the 2020 and premium inventory sold for the 2021 season ($160,000)
    • Helped train and hire over 40 representatives through our Quakes University program
    • Coached AEs assisting them in hitting ticketing goals
    • Planned, created, and led new yearly business plans growing our season ticket holder base +20%
    • Conducted target market identification research informing outreach.

Director of Season Ticket Sales

San Jose Earthquakes
11.2019 - 07.2020
  • Managed 15 Account Executives (AEs)
  • Designed and owned B2B and B2C business strategies
  • Managed day-to-day communications with our Premium clients (e.g., GoPro, Google, eBay, Atlantic Aviation) to ensuring a world-class gameday experience
  • Managed all internal inventory and sales for Premium and season tickets
  • Partnered Working closely with our partnership marketing and ownership to ensure that their premium needs are met for the season
  • Ensuring that all new business strategies have the support of the marketing department
  • During game days and throughout the season providing the best service to our group premium clients
  • Working with the manager of season tickets to maximize new season ticket sales through campaigns and lead generation
  • Completes weekly revenue reports to send to our COO, VP of Sales & Service and Director of Ticket Ops
  • Leading the department in inventory sold for the 2020 and premium inventory sold for the 2021 season ($160,000)
  • Helped train and hire over 40 representatives through our Quakes University program
  • Coached AEs assisting them in hitting ticketing goals
  • Planned, created, and led new yearly business plans growing our season ticket holder base +20%
  • Conducted target market identification research informing outreach.

Season Ticket Manager

San Jose Earthquakes
08.2017 - 11.2019

Account Executive

San Jose Earthquakes
08.2015 - 08.2017

Education

Masters in Sports Management - Sports Management

University of Florida
Gainesville, FL
01.2015

BA in Politics and International Relations with French - Politics

University of Kent
United Kingdom
01.2013

Skills

  • CRM
  • Salesforce
  • Archtics
  • Microsoft Applications
  • Leadership & Teamwork
  • Business & Strategic Planning
  • Customer Retention & Service
  • Motivation & Leadership
  • Fluent in Spanish and French
  • Contract Negotiation
  • Project Management
  • Staff Development

Certification

Player Care Group Certified, 2022

Languages

French
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Director of Player Care

Angel City FC
11.2021 - 11.2023

Director of Ticketing

Angel City FC
05.2021 - 11.2021

Director of Season Tickets & Premium Sales

San Jose Earthquakes
07.2020 - 05.2021

Director of Season Ticket Sales

San Jose Earthquakes
11.2019 - 07.2020

Season Ticket Manager

San Jose Earthquakes
08.2017 - 11.2019

Account Executive

San Jose Earthquakes
08.2015 - 08.2017

Masters in Sports Management - Sports Management

University of Florida

BA in Politics and International Relations with French - Politics

University of Kent

Similar Profiles

CREATE PROFILE
Alexandra Bitaine