Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Blakely

Deerfield Beach

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Overview

13
13
years of professional experience
2012
2012
years of post-secondary education

Work History

Front Desk Receptionist/Dental Assistant

Patrick Arnold dentistry
Wilton Manors
08.2023 - 08.2025
  • Greeted and welcomed patients, ensuring a friendly and professional environment.
  • Managed appointment scheduling, coordinating with dental staff and patients efficiently.
  • Handled patient inquiries, providing information about services and procedures.

Food and Beverage Attendant

Port Saint Lucie Hospital
Port Saint Lucie
11.2017 - 08.2023
  • Prepared and served meals and beverages to patients and staff.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Assisted in inventory management and stock replenishment for food supplies.
  • Engaged with patients to address dietary needs and preferences.
  • Operated kitchen equipment safely while preparing food items.
  • Trained new team members on service protocols and operational procedures.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.

Customer Service Representative

Iqor
Pompano Beach
03.2012 - 05.2017
  • Responded to customer inquiries via phone and email efficiently.
  • Resolved customer complaints using problem-solving techniques effectively.
  • Maintained accurate records of customer interactions in CRM systems.
  • Collaborated with team members to enhance service delivery processes.
  • Educated customers on product features and services clearly and concisely.
  • Assisted in training new representatives on best practices and protocols.
  • Monitored service metrics to identify areas for improvement consistently.
  • Provided feedback to management on recurring customer issues regularly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Dental Certificate - Dental Assistant

AAA School of Dental
Pompano Beach, FL
09.2023 - 06.2024

DeerfField High School
Deerfield Beach, FL

Skills

  • Appointment scheduling
  • Patient communication
  • Electronic health records
  • Medical terminology
  • Food preparation
  • Conflict resolution
  • Attention to detail
  • Time management
  • Training and mentoring
  • Filing and sorting
  • Verbal and written communication
  • Office supplies ordering
  • Listening skills
  • Email correspondence
  • Customer service
  • Payment processing
  • Empathy and patience
  • Brand representation
  • Inbound and outbound calling
  • Microsoft PowerPoint

Timeline

Dental Certificate - Dental Assistant

AAA School of Dental
09.2023 - 06.2024

Front Desk Receptionist/Dental Assistant

Patrick Arnold dentistry
08.2023 - 08.2025

Food and Beverage Attendant

Port Saint Lucie Hospital
11.2017 - 08.2023

Customer Service Representative

Iqor
03.2012 - 05.2017

DeerfField High School