Alexandra Bolin
Overland Park
Summary
Event and hospitality professional with a decade of experience orchestrating diverse events, including conferences and weddings. Demonstrated success in managing room blocks, vendor relations, and event budgets, achieving high guest satisfaction rates and ensuring seamless execution across large-scale operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Event Manager
The Sheraton Overland Park at the Convention Center
Overland Park
02.2022 - Current
- Planned conferences, social events, and conventions utilizing 21,000 square feet of meeting space to ensure successful execution
- Led pre-conference meetings and menu tastings for events hosting up to 500 attendees, ensuring client satisfaction and event readiness
- Managed room blocks for up to 350 guest rooms during peak periods, optimizing guest accommodation
- Earned 18 guest survey scores of 10 and maintained an ESS ITR of 91.4%
- Support training for new event managers, group rooms coordinators, and sales coordinators
Sales & Catering Manager
The Raphael Hotel
Kansas City
02.2019 - 02.2022
- Coordinated and executed weddings, corporate meetings, formal dinners, and social events, ensuring client satisfaction and seamless operations
- Managed RFPs through CI/TY, TourConnection, Cvent, and VisitKC to maximize event opportunities and streamline booking processes
- Analyzed revenue opportunities to recommend event and room pricing strategies
- Oversaw room block setup, cutoff dates, and pickup reporting to optimize occupancy and enhance guest experience
- Ensured accurate billing and Bonvoy Rewarding Events points posting
Banquet Manager
Sheraton and Westin Complex at Crown Center
Kansas City
07.2017 - 02.2019
- Led up to 80 banquet servers during events of 10 to 1,200 attendees, ensuring seamless service delivery
- Oversaw operations for 145,950 square feet of meeting space, optimizing event setup and execution
- Coordinated communication among clients, culinary teams, service staff, and event managers to streamline event processes
- Managed inventory for linen, food, and event-related supplies
- Helped elevate Sheraton's Event Service Staff score to 1st out of 110 hotels
Event Coordinator (Intern)
Downtown Manhattan Inc.
Manhattan
10.2015 - 06.2017
- Drove 30% increase in event attendance through social media promotion and targeted recruitment
- Coordinated community events while managing budgets and meeting deadlines
- Supervised interns and volunteers and served as on-site coordinator
- Earned promotion from intern to event coordinator within one year
Banquet Intern
Sheraton and Westin Complex at Crown Center
Kansas City
06.2016 - 08.2016
- Coordinated banquet setups for diverse events to ensure smooth execution.
- Facilitated communication between kitchen and service staff to enhance service delivery during events.
- Managed inventory of banquet supplies and equipment to support operational efficiency.
- Maintained cleanliness and organization of banquet areas throughout events.
Education
Some College (No Degree) - Hospitality Management
Kansas State University
Manhattan, KSSkills
- Event & Conference Management
- Catering Sales & Revenue Optimization
- Client & Vendor Relations
- Contract Review & Negotiation
- Event Budgeting & Financial Oversight
- Room Block & Housing Management
- Team Leadership
- Training
- Administrative & Operational Support
Certification
CPR Certification
Volunteer Experience
- Supported associate engagement and inclusion initiatives through ONE Marriott, including Pride Month Parade participation
- Contributed to community service initiatives through the Marriott Business Council benefiting Children's Mercy
- Completed One Week Task Force assignment supporting housekeeping operations at Sheraton Waikiki (Nov 2018)
- Participated in local volunteer efforts supporting KC Pet Project and Children's Miracle Network
Timeline
Event Manager
The Sheraton Overland Park at the Convention Center
02.2022 - Current
Sales & Catering Manager
The Raphael Hotel
02.2019 - 02.2022
Banquet Manager
Sheraton and Westin Complex at Crown Center
07.2017 - 02.2019
Banquet Intern
Sheraton and Westin Complex at Crown Center
06.2016 - 08.2016
Event Coordinator (Intern)
Downtown Manhattan Inc.
10.2015 - 06.2017
Some College (No Degree) - Hospitality Management
Kansas State University