ALEXANDRA BONNER

• ACA Aponix provides cybersecurity and technology risk assessment programs, data privacy compliance services, vendor and M&A diligence services, portfolio company oversight, network testing, and advisory services for companies of all sizes.
• Hired as Consultant to create and build out a repeatable framework that ensures consistency in execution of strategic projects and initiatives for the Client Engagement and Customer Success Team.
• Lead Team of 15 CE and CS Specialists and Managers, responsible for servicing the clients, which include broker-dealers, investment advisers, hedge funds and private equity firms.
• Responsibility to capture and propose strategic initiatives and projects that support growth plans for ACA Group.
• Manage and Oversee day-to-day operations.
• Implemented 8 New Dashboards, a new Monthly KPI Tracking system and Quarterly Business Reviews to ensure appropriate levels of visibility to Senior Leadership and Key Partners.
• Within a quarter, lead the hiring efforts of 5 new team members (expanding team by 30%) and documenting over 40 written SOPs to ensure proper resource support for clients.
• Focus on identifying service and operational risks while implementing effective controls and solutions.
• Roll out ongoing monitors and visibility through renowned advisory service paired with award-winning technology, ComplianceAlpha, with goal to help client firms efficiently prevent, discover, and remediate critical cyber, risk and privacy vulnerabilities.
• Mentor and develop the team to foster a culture of client excellence and accountability.
• Assist with business development by providing technical expertise and industry knowledge and keeping abreast of rules, regulations, and current issues impacting clients and regulatory industry.
• Lead Collaboration with Human Resources, Finance and Legal to help manage all aspects of the Business Unit's Operations and Strategic Initiatives.

• Stash is an investing app dedicated to empowering people to invest and build better lives. From investing for a goal to saving for retirement, Stash delivers simple, automated solutions; timely education and advice; and clear next steps to help people grow their money and feel secure.
• Hired to design and build out new Account Services Business Unit, responsible for creating and driving strategic initiatives for the 5 million accounts on platform while optimizing for operational efficiency, implementation, increasing NRR, expansion, and adoption of the product.
• Ownership of strategic initiatives to develop, automate, and scale Customer lifecycle journey (Platform, People, Process and Outcomes), as measured by customer LTV impacts.
• Launched Tax Center designed to support Tax Related Functions, including, but not limited to: Annual distribution of 1099 forms, Tax Education and resolution of over 6000 contacts/year related inquiries for 2 million users.
• Coordinated and build out Monthly, Quarterly and Annual KPI reports and dashboards to communicate results to company and executive management. Directly reporting to VP of Customer, Brokerage and Bank Operations.
• Cultivated understanding of Program & Product Management, combined with expertise in AML Regulation & Policy, Financial Crimes, Sanctions and Anti-Bribery.
• Maintained ownership of Data & Analytics relevant to Customer Experience and Retention, Vendor Due Diligence, Onboarding, Tax, Fraud, and CIP/KYC operations across account and product lifecycle.
• Lead team responsible for Customer Onboarding, such as conducting manual reviews to capture and adhere to industry CIP/KYC requirements, reducing rejected rate of accounts by 48%.
• Manage a cross-functional team of 10, leading the hiring, growth and development from associates to manager level staff.
• Played a pivotal role in the successful launch of new products and services for clients. Focused on retention, customer satisfaction, and subscriptions, ensuring we meet or exceed set targets, and managing all aspects from planning to execution.
• Organized and participated in client events and conferences, showcasing company expertise and fostering industry partnerships.
• Growing hands on experience in relevant digital disciplines including user centric design, front end development, strategy, content, copy, code, API integration with custodians, and back end technologies.

• Serve as primary and secondary relationship manager for 120 high net worth clients (1 Billion in AUM)
• Brought onboard to establish the Private Client Services Program by strategically driving initiatives to truly understand needs and analyze service and operational growth opportunities for the firm.
• Member of Firm's Investment Committee, and in charge of conducting and preparing all meeting materials and investment research to make decisions on recommended funds for client's portfolios.
• Execute Portfolio Management and Re-balancing of Client's accounts.
• Lead transition from LPL to Schwab as Custodian.
• Assist with the annual review and testing requirements under SEC Rule 206(4)-7, including on-going reviews of portfolio management, trading, billing, cybersecurity, vendor due diligence, advertising, conflicts of interest, client privacy and other high-risk areas
• Evaluate on on-going basis, business, investment, and tax matters to assess compliance operational risk and develop policies and procedures to facilitate compliance with laws, regulations and rules
• Performing high-level reviews of investment and tax research related to investments placed in Private Equity and Alternatives, including, but not limited to partnership work papers, allocations and tax returns.

• Served as account manager for 135 ultra high net worth Family Office relationships ($50 million+ net worth)
• Developed financial planning statements to assist with forecast accuracy, tax compliance and advisory work, including the development of yearly cash flow projection, operating metrics, budgets and risk management planning for client's Trusts, Estate, Partnership and Individual Portfolios
• Prepared historical data analysis and charts in Excel to address the key drivers and goals for clients
• Responsibility to ensure accounts payable and receivable are in good standing, completed by implementing thorough reconciliation processes
• Maintained Inventory of Accounts, Tax Documents, Billing, Partnership Agreements, Private Placement Memorandums and all other necessary filing of statements and documentation
• Delivered financial analysis as needed, in particular for capital investments, private placement memorandums, pricing decisions, and contract negotiations related to alternative investments and their tax objectives.

Titles Held:

Senior Client Services and Operations Associate:

• Provided dedicated operational and sales support to six Advisors in a fast-paced environment, assisting in all areas of practice including business management, development, planning, relationship management, service and administration
• Identified sales opportunities for existing customer base while leading new sales activities and developing lead qualifying strategies, while successfully obtained the Series 7 Certification.

Global Wealth Mutual Fund Advisor:

• Responsible for creating functional specifications for securities selection based on macro trends and market indicators by performing multi-factor regression analysis
• Daily execution of trades, portfolio rebalancing, incoming and outgoing monetary transfers of all mutual fund products of the firm.

Global Wealth Partner and Ultra High Net Worth Client Services:

• Act as White Glove liaison for the bank to our Advisory Partners while assisting with complex or escalated calls/requests from Globally dispersed clients and internal partners such as Financial Advisors, Client Associates or Wealth Management Bankers.

• Ensured the customer's needs were met by partnering with specialists and business partners to generate business referrals such as customer's banking, small business, mortgage and investment needs
• Adhere to regulations including but not limited to Anti-Money Laundering and Bank Secrecy Act, USA PATRIOT Act, OFAC, Fraud Protection, Security Procedures, and Privacy and Confidentiality requirements.