Alexandra Boy
Spearfish,South Dakota
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Fast learner with ability to adapt. Keen eye to detail and reliable. Exceptional experience in customer service. Strong work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeper and Front Desk Clerk
Spearfish Travelodge by Wyndham
03.2023 - 01.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Housekeeper
Best Western Black Hills Lodge
09.2021 - 10.2022
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Sorted, laundered and put away various laundry items.
Optical Technician and Optician in Training
Redwater Eyecare
03.2020 - 09.2020
- Enhanced patient satisfaction by providing efficient and accurate optical services.
- Improved workflow efficiency by maintaining and calibrating optical equipment regularly.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Streamlined inventory management by organizing stock and maintaining accurate records of available products.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Front Desk
Fairfield Inn
11.2019 - 03.2020
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
- Provided concierge services such as recommending local attractions or restaurants, enhancing guests'' overall experience during their stay.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Housekeeper and Laundry
Spearfish Canyon Lodge
09.2015 - 09.2017
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Deli Clerk
Safeway
09.2009 - 09.2011
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Dance Instructor
The Dance Company
09.2009 - 09.2011
- Instructed a class of around 10 students of various ages the dance styles of Ballet, Tap and Hip-Hop
- Instructed a technical workshop for advanced ballet students
- Used my creative skills to choreograph dances for the annual recital each year doing 3 pieces on average.
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Facilitated workshops for advanced dancers, refining technique and enhancing overall performance quality.
- Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
- Planned routines for recitals and performances.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Taught and explained choreography by breaking down steps and demonstrating moves.
Food Server
McDonald's
03.2008 - 09.2009
- Streamlined order-taking process for faster service and increased table turnover rate.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Implemented time management strategies to optimize efficiency during peak hours without compromising the quality of service provided to patrons.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma - General Studies
Sturgis Brown High
05.2008
Skills
- Customer Service-Focused
- Excellent Oral and Written Communication
- Time management
- Attention to detail
- Adaptability and flexibility
- Data Entry
- Multitasking and Prioritizing
- Computer proficiency
- Organizational skills
- Telephone etiquette
- Reliability and punctuality
- Empathy and understanding
Awards
Nominated and received the South Dakota Outstanding Service Award in 2016.
Certification
- [Medical Billing Specialist] Certification- [October 2017]
Languages
Spanish
Limited Working
Timeline
Housekeeper and Front Desk Clerk
Spearfish Travelodge by Wyndham
03.2023 - 01.2023
Housekeeper
Best Western Black Hills Lodge
09.2021 - 10.2022
Optical Technician and Optician in Training
Redwater Eyecare
03.2020 - 09.2020
Front Desk
Fairfield Inn
11.2019 - 03.2020
Housekeeper and Laundry
Spearfish Canyon Lodge
09.2015 - 09.2017
Deli Clerk
Safeway
09.2009 - 09.2011
Dance Instructor
The Dance Company
09.2009 - 09.2011
Food Server
McDonald's
03.2008 - 09.2009
High School Diploma - General Studies
Sturgis Brown High