Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Boynton

Plantsville,CT

Summary

Dynamic Resolution/Debt Collection Specialist at Safe Home Security, Inc., adept at conflict resolution and negotiation management. Enhanced client satisfaction through effective problem-solving and de-escalation techniques. Proven ability to build rapport and foster relationships, driving sales opportunities and contributing to a positive team environment.

Overview

14
14
years of professional experience

Work History

Resolution Specialist

Safe Home Security, Inc
11.2022 - Current
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
  • Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
  • Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.

Cosmetologist

Amantii
02.2021 - 11.2022
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
  • Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.

Sales Representative

Coastal Medical Supply
01.2016 - 01.2020
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Cultivated deep understanding of product features to answer questions and overcome objections.

Shipping and Receiving Clerk

Security Uniforms
09.2011 - 12.2015
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Resolved shipment discrepancies promptly, minimizing delays in product deliveries to customers.

Education

High School Diploma -

Southington High School
Southington, CT
01-2001

Skills

  • De-escalation techniques
  • Assertiveness
  • Conflict resolution skills
  • Document preparation
  • Information collection
  • Negotiation management
  • Conflict mediation
  • Deductive reasoning
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Timeline

Resolution Specialist

Safe Home Security, Inc
11.2022 - Current

Cosmetologist

Amantii
02.2021 - 11.2022

Sales Representative

Coastal Medical Supply
01.2016 - 01.2020

Shipping and Receiving Clerk

Security Uniforms
09.2011 - 12.2015

High School Diploma -

Southington High School

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Alexandra Boynton