Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Alexandra Brickley

Grand Ledge,MI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

I am a graduate of Ferris State University, with a Bachelors of Arts, majoring in graphic design.

I have many interests, some of which are painting, photography, reading, as well as learning new things.

While my degree is not formally in graphic design, I have the skills and training which has broaden my studies and expanded my knowledge of the field that surrounds graphic design. I have developed many skills related to graphic design, journalism, wed design, and branding.

I am a self-motivated, independent individual, and an excellent team player, with the ability to correspond effectively in writing and through public speaking. In addition, my work history reflects my ability to work well with others in a fast-paced environment as well as ensuring customer satisfaction.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Waitress and Hostess

The House of Shu
03.2018 - Current
  • Managing multiple tables of customers, keeping them organized
  • Making sure that people get their food in a timely manner
  • As well as working with others to make sure that customers have an enjoyable experience
  • This is through customer service making sure that they get that they ordered and keeping them happy while in the restaurant.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Provided patrons with estimated waiting times during peak service hours.
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Special Edition Editor

The Ferris State Torch
08.2023 - 12.2023
  • Working on quick deadlines, managing people, creating theme and ideas for content
  • As well as working with people to create a cohesive and well thought out section, with timeliness and newsworthy- people, creating theme and ideas for content
  • As well as working with people to create a sections of the paper.
  • Prepared, rewrote, and edited pieces to improve readability and impact.
  • Acquired in-depth knowledge of content areas to provide effective edits.
  • Selected relevant images to accompany content for maximum impact.
  • Wrote and created content for various topics and mediums.
  • Suggested improvements to content to enhance quality and accuracy.
  • Provided concise and constructive editorial feedback to writers to improve article and story writing.
  • Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
  • Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Developed and maintained editorial standards for content.
  • Researched topics to create accurate and engaging content.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Pitched content strategies and managed asset acquisition.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Drove accuracy of content through careful proofreading and fact-checking.
  • Collaborated with design, editorial and marketing departments to meet desired content goals.
  • Collaborated with writers, designers and other editors to deliver content of highest quality.
  • Established and implemented workflows to streamline editing processes.

Education

Bachelor of Science - Graphic Design

Ferris State University
Big Rapids
05.2024

Skills

  • Adobe creative suite
  • Microsoft word
  • Figma
  • Grid use
  • Type setting
  • Customer Service
  • Safe Food Handling
  • Relationship Management
  • Team Collaboration
  • Well organized
  • Communicative
  • Adaptive problem-solving
  • Page layout
  • Wordpress
  • Guest Relations Management
  • Order Accuracy

Timeline

Special Edition Editor

The Ferris State Torch
08.2023 - 12.2023

Waitress and Hostess

The House of Shu
03.2018 - Current

Bachelor of Science - Graphic Design

Ferris State University

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Alexandra Brickley