Alexandra Brim
Hagerstown,MD
Summary
Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Professional Launder
Self Employed
Hagerstown, MD
09.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Picked up and delivered completed laundry to customer
- Kept track of inventory and expenses
- Managed relationships with customers
- Handled customers specific requests with laundry
Domestic Engineer/ SAHM
Self Employed
Hagerstown, MD
01.2021 - Current
- Schedule appointments for up to 5 people
- Manage and organize schedules and important dates
- File keeper for important documents
- Restock and refill hygiene items
- Keep clothing, shoes, etc in correct sizes
- Professional launder
- Plan and host important events/vacations (birthdays, holidays, last day of school festivities)
- Manage budgets
- Provide childcare
- Register for sports and other activities
Customer Service Representative
Fiserv/Voca
Hagerstown, MD
11.2020 - 01.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Regularly communicated with multiple financial institutions with different protocols
- Reset members passwords, account information, etc.
- Used multiple software's at once to achieve customers request
Bank Teller
Bulldog Federal Credit Union
Smithsburg, MD
03.2020 - 10.2020
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Balanced teller drawers regularly throughout the day according to established procedures.
Waffle House Server
Waffle House
Hagerstown, MD
05.2019 - 11.2019
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Monitored dining room for cleanliness and proper set-up at all times.
KFC Shift Supervisor
KFC
Hagerstown, MD
06.2018 - 10.2019
- As a shift supervisor, I ensured customers were happy from both front line orders and drive-thru orders
- I also made sure the employees were happy and everyone was in their set positions, organized and focused
- We did constant food prep, sanitation and customer service
Education
High school or equivalent -
North Hagerstown High School
06.2018
Skills
- Customer Service
- Organizational Skills
- Powerpoint
- Server
- Fast learner
- Busser
- Food Preparation
- Food Safety
- Food Service
- Restaurant Experience
- Restaurant Management
- Shift Management
- Cash Handling
- Host/Hostess
- Microsoft Word
- Upselling
- Customer service
- Problem solving
- Critical Thinking
- Schedule Management
- Computer Skills
- Telephone Etiquette
- Problem-Solving
- Attention to Detail
- Calendar Management
- Strong Work Ethic
- Inventory Tracking
- Teamwork and Collaboration
- Organization and Time Management
- Calm Under Pressure
- Task Prioritization
- Self-Directed
- Planning
Certification
- Driver's License
Additional Information
ServSafe Certified, PIT License
Accomplishments
- Graduated early as a Junior in high school with high honors
Affiliations
- Apart of the Youth Advisory Council, a online program tailored to helping young parents aged 15 to 26 years old.
- Team mom for sports
Timeline
Professional Launder
Self Employed
09.2022 - Current
Domestic Engineer/ SAHM
Self Employed
01.2021 - Current
Customer Service Representative
Fiserv/Voca
11.2020 - 01.2021
Bank Teller
Bulldog Federal Credit Union
03.2020 - 10.2020
Waffle House Server
Waffle House
05.2019 - 11.2019
KFC Shift Supervisor
KFC
06.2018 - 10.2019
High school or equivalent -
North Hagerstown High School