ALEXANDRA BRIONES
Summary
Dedicated and customer-focused professional with 15+ years of experience in airline operations, administrative support, and front-line customer service. Skilled in handling multiple tasks efficiently, proven ability to manage high-pressure situations with professionalism and empathy, ensuring smooth travel experiences and operational efficiency. Skilled in airline systems such as Amadeus, Sabre, and Delta Deltamatic, with a strong understanding of FAA, TSA, and IATA compliance. Adept at solving passenger issues, coordinating across departments, and delivering exceptional service to diverse customers.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Delta Airlines
02.2015 - 07.2025
- Delivered exceptional customer service in a fast-paced airport environment, assisting passengers with check-in, boarding, flight changes, and baggage inquiries.
- Ensured compliance with TSA and FAA regulations while maintaining a high standard of professionalism and attention to detail.
- Resolved travel disruptions, delays, and rebooking issues with empathy and efficiency, contributing to increased customer satisfaction scores.
Administration/Operations agent
Eulen American Sales and Management
08.2016 - 04.2020
- Provided administrative support to ensure efficient operation of the office, including managing calendars, coordinating meetings, and handling confidential correspondence.
- Enhanced flight efficiency by meticulously analyzing and updating flight plans, considering factors such as weather conditions and fuel requirements.
- Maintained accurate records, databases, and reports; ensured data integrity for operations and compliance requirements.
- Streamlined communication between various departments, fostering a collaborative environment for smooth flight operations.
Passenger Service Agent
Swissport USA
10.2011 - 11.2015
- Maintained compliance with safety regulations, security protocols, and customer confidentiality at all times.
- Delivered exceptional customer service in high-pressure environments, addressing flight delays, rebooking, and customer concerns quickly and empathetically.
- Handled special service requests (wheelchair assistance, unaccompanied minors, VIPs) with care and discretion.
Education
High School -
Miami Coral Park Senior High
Miami, FL06.2004
Skills
- Airline Systems: Amadeus, Sabre, Delta Deltamatic, Altea
- Flight Rebooking & Delay Management
- Microsoft Office & Administrative Support
- Multilingual Communication
- Scheduling & Coordination
- Customer service
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Administration/Operations agent
Eulen American Sales and Management
08.2016 - 04.2020
Customer Service Agent
Delta Airlines
02.2015 - 07.2025
Passenger Service Agent
Swissport USA
10.2011 - 11.2015
High School -
Miami Coral Park Senior High
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