Nastasya Arnold
Behavioral Health Technician
Phoenix,AZ
Summary
Competent Behavioral Health Technician knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated. Diligent program support professional well-versed in evaluating behavioral and physical needs of adolecents . Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations. Experienced Behavioral Health Technician with over 4 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Behavioral Health Technician, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of my responsibilities Motivated to learn, grow and excel in any industry.
Overview
7
7
years of post-secondary education
17
17
years of professional experience
Work History
Behavioral Health Technician
Devereux
Scottsdale, AZ
01.2021 - Current
- Facilitated on-site activities, support groups and outings for clients.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
House Cleaner
Maids Of Honor
Phoenix, AZ
12.2019 - 12.2020
- Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Emptied trashcans and transported waste to collection areas.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Specialized in working with industrial cleaning products within strict safety procedures.
- Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
- Established and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows and dusting.
- Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties.
- Categorized laundry received by clients based upon type and standard of fabric.
- Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms.
- Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
- Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.2
- Used time management and efficient cleaning methods to meet deadlines.
- Returned emptied garbage receptacles to proper locations.
- Changed bed linens and collected soiled linens for cleaning.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Removed waste paper and other trash from premises to designated area.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Documented and reported all necessary facility and building repairs observed.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Polished glass surfaces and windows.
- Emptied over [Number] wastebaskets per shift to transport waste to proper disposal areas.2
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
Manager
McDonald's
Peoria, AZ
01.2012 - 11.2019
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
- Applied customer feedback to develop process improvements and support long-term business needs.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted monthly inventories of raw materials and components on work floor.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Recorded inventory sales into organization's weekly income report.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Mutual Teller
Turf Paradise Race Track
Phoenix, AZ
01.2004 - 02.2012
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured all supplies were stocked for customers and personal teller station.
- Processed customer transactions accurately and efficiently.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
High School Diploma -
Richwoods Highschool
Peoria, IL 08.1981 - 05.1985
No Degree - Law Enforcement
Illinois Central College
East Peoria, IL 08.1986 - 05.1988
Medical Assistant - Medical
Arizona College
Glendale, AZ 08.2000 - 05.2002
Skills
Client transportation
Activity monitoring
Infection control understanding
Security procedures knowledge
Documentation skills
Crisis Intervention
Substance abuse experience
Skill-building exercises
Resource coordination
Self-motivated professional
Clerical
Written Communication
Adaptability
Microsoft Office
Teamwork
Multitasking abilities
Compassion
Good telephone etiquette
Timeline
Behavioral Health Technician
Devereux
01.2021 - Current
House Cleaner
Maids Of Honor
12.2019 - 12.2020
Manager
McDonald's
01.2012 - 11.2019
Mutual Teller
Turf Paradise Race Track
01.2004 - 02.2012
Medical Assistant - Medical
Arizona College
08.2000 - 05.2002
No Degree - Law Enforcement
Illinois Central College
08.1986 - 05.1988
High School Diploma -
Richwoods Highschool
08.1981 - 05.1985