Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandra Brooks

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Highly proactive manager with 6 years of experience in team leadership in Customer service/management industry. Background includes sales, management and customer service in fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Laundrymat Manager

Saddlecreek
02.2023 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.

Retail Store Manager

Dollar General
01.2021 - 01.2023
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted orders for new inventory.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Created employee schedules to align coverage with forecasted demands.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

Cefcostores
10.2020 - 12.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Direct Support Professional Supervisor

D & S Community Services
11.2018 - 12.2020
  • Supervised daily activities and provided assistance to staff.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Administered medication as directed by physician.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Assistant Restaurant Manager

KFC Taco Bell
03.2016 - 10.2018
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Worked closely with restaurant owner to develop and implement marketing initiatives.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Developed and implemented strategies to improve revenue and profitability.
  • Created and maintained detailed financial records and reports to inform future strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Associate of Arts - Education

Kilgore College
Kilgore, TX

High School Diploma -

Amanda Elzy High School
Greenwood, MS
05.2009

Skills

  • Policy Implementation
  • Expense Tracking
  • Staff Development
  • Contract Management
  • Operations Management
  • Recruitment
  • Customer Engagement
  • Schedule Coordination
  • Staff Management
  • Food Service Background
  • Point of Sale (POS) System Operation
  • Supervisory Skills
  • Customer-Oriented
  • Financial Management
  • Strategic Planning
  • Time Management
  • Team Leadership

Certification

  • Licensed ServSafe Manager - Active

Timeline

Laundrymat Manager

Saddlecreek
02.2023 - 07.2023

Retail Store Manager

Dollar General
01.2021 - 01.2023

Assistant Store Manager

Cefcostores
10.2020 - 12.2022

Direct Support Professional Supervisor

D & S Community Services
11.2018 - 12.2020

Assistant Restaurant Manager

KFC Taco Bell
03.2016 - 10.2018

Associate of Arts - Education

Kilgore College

High School Diploma -

Amanda Elzy High School

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Alexandra Brooks