Alexandra Brown
Spokane,WA
Summary
Patient-focused healthcare professional who brings extensive experience in medical office management, supporting physicians, nurses and other healthcare staff. Well-versed in medical process from medical billing, clinic scheduling, and patient care. Knowledgeable of clinical workflows and healthcare rules and regulation.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Providence Health & Services
05.2021 - Current
- Teach patients about medications, procedures, and care plan instructions.
- Provide comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Prepare examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Obtain client medical history, medication information, symptoms, and allergies.
- Help improve patient outcomes by educating and advising on relevant treatments and care.
- Obtain and documented patient medical history, vital signs and current complaints at intake.
Patient Care Coordinator
Columbia Surgical Specialist
08.2019 - 05.2021
- Facilitated communication between patients and various departments and staff.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided excellent customer service to patients and medical staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Collection Specialist and Subject Matter Expert
Optioncare Enterprises
08.2017 - 08.2019
- Helped educate and train new employees on payers and systems
- Collected on accounts receivables
- Identified payer issues and escalated to appropriate parties.
- Leveraged advanced collection software to optimize workflow, enabling faster and more accurate tracking of account statuses.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Upfront Review and Patient Account Coordinator
Lincare Inc.
11.2010 - 08.2017
- Reviewed medical documentation to make sure it qualified per Medicare guidelines
- Implemented effective organizational systems to manage high volumes of patient accounts, ensuring timely completion of tasks.
- Developed comprehensive knowledge of multiple insurance plans, allowing for efficient navigation of varying requirements and processes.
- Collected on accounts receivables.
- Entered client details and notes into system for interdepartmental access and review.
Education
Some College (No Degree) - No Degree Obtained
Washington State University
Pullman, WACertificate of Health Informatics - Health Information Technology
University of Providence
Great Falls, MT04.2024
Skills
- Multi-Line Phones
- Data Entry/10 key
- Very strong computer and software skills
- 50-60 WPM
- 8 years of insurance claims, guidelines, and polices
- Excellent multitasking and prioritizing each day’s need
- Flexibility and Adaptability
- Reliable team player
- Electronic Medical Record Software
- Patient Education
Timeline
Medical Assistant
Providence Health & Services
05.2021 - Current
Patient Care Coordinator
Columbia Surgical Specialist
08.2019 - 05.2021
Collection Specialist and Subject Matter Expert
Optioncare Enterprises
08.2017 - 08.2019
Upfront Review and Patient Account Coordinator
Lincare Inc.
11.2010 - 08.2017
Some College (No Degree) - No Degree Obtained
Washington State University
Certificate of Health Informatics - Health Information Technology
University of Providence