Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Alexandra Brown

Lake Oswego

Summary

Dynamic and adaptable professional with a proven track record at Highspring, excelling in enhancing user safety and streamlining content moderation processes. Recognized for exceptional customer engagement and support at Mule Extracts PDX, resulting in significant increases in client satisfaction. Strong problem-solving abilities and effective time management skills consistently drive the achievement of performance goals through strategic planning and exceptional interpersonal communication. Committed to delivering results and fostering positive relationships in fast-paced environments, ensuring team success and client satisfaction remain top priorities.

Overview

9
9
years of professional experience

Work History

HUB Agent/Trainer

Highspring
05.2024 - Current
  • Provided operational support across teams by managing internal knowledge bases, aligning processes with quality standards, and coordinating with stakeholders to address evolving needs.
  • Mentored new hires, significantly enhancing onboarding effectiveness, accelerating learning curves, and driving overall team productivity.
  • Led training initiatives, including the development, delivery, and continual improvement of onboarding materials and training optimization plans.
  • Created job-specific competencies and performance standards to guide employee development and performance expectations.
  • Analyzed training programs for effectiveness and outcomes, using data-driven insights to inform future learning strategies.
  • Designed and delivered web-based, self-directed learning content to support scalable and flexible training.
  • Provided ongoing coaching and mentoring to staff, supporting career growth and performance improvement.
  • Applied diverse instructional design methodologies to build engaging and impactful learning experiences.
  • Managed stakeholder communications, including requests, feedback, and change management discussions, ensuring alignment across all parties.


SWEDISH CONTENT MODERATOR

Highspring
11.2021 - 05.2024
  • Adapted rapidly to shifting priorities, emerging technologies, and updated workflows in a fast-paced environment.
  • Reviewed user-generated content for potential policy violations, ensuring alignment with company guidelines and maintaining high accuracy and consistency.
  • Performed detailed analysis of flagged content to determine appropriate actions; escalated complex or high-risk issues as necessary.
  • Partnered with cross-functional teams to improve user experience while safeguarding platform integrity and user safety.
  • Managed multiple content queues and accounts simultaneously, consistently meeting or surpassing performance and quality targets.
  • Gained deep expertise in content categories to deliver informed, effective content edits and decisions.
  • Developed and enforced editorial standards to maintain content consistency, clarity, and compliance with internal policies.

SALES ASSOCIATE / CUSTOMER SUCCESS MANAGER

Mule Extracts PDX
02.2019 - 10.2021
  • Built and maintained strong, productive relationships with customers and internal teams to drive satisfaction and retention.
  • Served as the primary point of contact for client inquiries, concerns, and service needs, ensuring timely and effective resolution.
  • Developed in-depth knowledge of products and services to provide tailored solutions, upsell opportunities, and cross-sell recommendations.
  • Responded to service requests with urgency and professionalism, resolving issues quickly to support customer satisfaction and contribute to increased sales.
  • Engaged with clients to build rapport, foster trust, and create long-term, loyal relationships.
  • Remained composed and solution-focused in high-pressure or fast-paced environments, ensuring a positive customer experience.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

SOCIAL MEDIA MANAGER

Parson's Remodeling
01.2018 - 01.2019
  • Created, curated, and scheduled content for multiple social media platforms, including Facebook, Twitter, Instagram, and Pinterest, ensuring brand consistency and audience relevance.
  • Managed daily posts and community engagement to grow followers, boost interaction, and enhance brand visibility across channels.
  • Monitored platform trends and performance metrics to optimize content strategy and timing.
  • Aligned social media messaging with overall brand voice and marketing goals, integrating current events and trending topics to maximize reach.
  • Maintained a consistent posting calendar and collaborated with internal teams to support campaign launches and promotions.
  • Increased brand awareness through development and implementation of successful public relations campaigns.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.

SOCIAL MEDIA MANAGER/ ADMINISTRATIVE ASSISTANT

Search Media Solutions
04.2016 - 01.2018
  • Maintained an organized and efficient front desk and reception area, handling file organization, spreadsheet development, faxing, and scanning of critical documents.
  • Responded promptly to customer inquiries and concerns, providing immediate resolutions to support customer satisfaction and retention.
  • Assisted with daily operational tasks to support overall organizational efficiency and team productivity.
  • Handled sensitive customer inquiries and complaints with professionalism and discretion, ensuring positive client experiences.
  • Designed and executed a comprehensive email marketing campaign for the nation’s largest tornado shelter manufacturer, contributing to increased brand visibility and lead generation.

Education

BACHELOR OF SCIENCE (B.S.) - INTERNATIONAL TRADE

Georgia Southern University
Statesboro, GA
12.2000

Skills

  • Adaptability
  • Effective time management
  • Interpersonal skills
  • Effective multitasking
  • Organizational skills
  • Customer engagement and support
  • Analytical problem solving
  • Customer service
  • CRM software
  • Customer relationship building
  • Account management

Personal Information

Title: Customer Success Specialist

Languages

Spanish
Native or Bilingual
Swedish
Native or Bilingual
English
Native or Bilingual

Timeline

HUB Agent/Trainer

Highspring
05.2024 - Current

SWEDISH CONTENT MODERATOR

Highspring
11.2021 - 05.2024

SALES ASSOCIATE / CUSTOMER SUCCESS MANAGER

Mule Extracts PDX
02.2019 - 10.2021

SOCIAL MEDIA MANAGER

Parson's Remodeling
01.2018 - 01.2019

SOCIAL MEDIA MANAGER/ ADMINISTRATIVE ASSISTANT

Search Media Solutions
04.2016 - 01.2018

BACHELOR OF SCIENCE (B.S.) - INTERNATIONAL TRADE

Georgia Southern University

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