Alexandra Bruno
Customer Service/ Data Entry/ Data Tracking
Baltimore,MD
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Geriatric Caregiver
Self Employed Services
08.2009 - 11.2021
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Supervisor/Customer Service Associate
Family Respiratory And Medical Supply
01.2005 - 08.2009
- Worked with the Resp. Therapist. Overseen the daily operations of the department. Including, but not limited to, handling customer complaints, Insur, companies. Scheduled appts, dealt with Dr offices & insurance companies with billing issues. Supervised handled the set up, delivery and instruction of CPAP & BiPAP usage. Continued contact with Patient to update Dr. of any issues and to setup in home visits to assist with any issues they may have had.
- Improved office operations by automating client correspondence, record tracking and data communications,
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Researched and corrected customer concerns to promote company loyalty.
- Created customer support strategies to increase customer retention.
- Resolved issues through active listening and open-ended questioning, handled escalating major problems.
- Managed, developed and trained staff, established and monitored goals.
Education
High School Diploma -
Kenwood High School Ib And Sports Science
Baltimore, MD05.2000
Skills
- Remote Video Conferencing
- Company Guidelines
- Verbal and Written Communication
- Protein Handling
- Hygiene Support
- Vitals Monitoring and Documentation
- Medical Terminology
- Disease Control
- Community Activities
- Coordination
- Customer Relations
- Microsoft Office
- Corporate Standards
- Explaining Policies
- Documenting Problems
- Correcting Discrepancies
- Creating Accounts
- Continuous Improvement
- Customer Implementation Support
- Strong Telephone Etiquette
- Online Chat
- Policy and Procedure Adherence
- Understanding Customer Needs
- Customer Service and Assistance
- Troubleshooting and Resolution
- Calm and Professional Under Pressure
- Attention to Detail
- Sales and Upselling
- Customer Understanding
- Grammar
- Health and Safety Regulations
- Issue and Conflict Resolution
- Train Employees
- Complex Problem-Solving
- Budget Controls
- Managing Appointments
- Court Procedures
- Statistics
- Cost Management
- Budgeting and Cost Control
- Compassionate Client Care
- Client Documentation
- Behavior Redirection
- Professional Development
- Daily Logs
- Activity Documentation
- Personal Companionship
- Laptop and Tablet Operation
- Customer Satisfaction
- Spreadsheet Tracking
- Word Processing
- Administrative Duties
- Emergency Situations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In the business world, the rearview mirror is always clearer than the windshield.
Warren Buffett
Timeline
Geriatric Caregiver
Self Employed Services
08.2009 - 11.2021
Supervisor/Customer Service Associate
Family Respiratory And Medical Supply
01.2005 - 08.2009
High School Diploma -
Kenwood High School Ib And Sports Science