Summary
Overview
Work History
Education
Skills
Additional Information
Affiliations
Timeline
Generic

Alexandra Bryan

Virginia Beach,VA

Summary

Resourceful and tech-savvy coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.

Overview

12
12
years of professional experience

Work History

Franchise Coordinator & Marketing

Silbar Security
Chesapeake, VA
11.2021 - Current
  • Coordinated dispatching operations across the country at nine sites
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Organized team webinars to promote a positive and informative work environment.
  • Updated and organized records related to correspondence, bid requests, official licenses, and regulatory documentation through effective supervision of clerical staff
  • Dealt with customer, vendor, and staff concerns expeditiously by providing swift responses and effective solutions; strengthening long-term relationships
  • Ensured adherence to corporate regulations, policies and procedures for enhanced safety, security and trust within the organization.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Maintained a monthly franchise newsletter with engaging articles and eye-catching graphics for digital distribution.

Server

Eat: An American Bistro
Virginia Beach, VA
06.2020 - 10.2021
  • Maintained strict adherence to all safety protocols and regulations for sanitization and food handling.
  • Trained new servers in company policies, guest service standards, and best practices.
  • Managed the distribution of funds and ensured accurate reporting.

Manager/ Bartender/Restaurant Server

STILL: Worldly Eclectic Tapas
Portsmouth, VA
09.2018 - 06.2020
  • Provided prompt and friendly customer service resulting in high levels of customer satisfaction.
  • Demonstrated adeptness in managing and working with Focus POS Systems to resolve technical challenges.
  • Assessed staff needs, managed time effectively, and resolved arising issues
  • Conducted training sessions for new servers on company policies, guest service standards, and best practices.
  • Organized logistics for off site special events.

VBA PMR Customer Service Representative/ Quality Assurance

DOMA Technologies
Virginia Beach, VA
03.2012 - 12.2012
  • Assisted with obtaining necessary records for veteran claims by reaching out to Private Medical Records providers on behalf of the Veterans Benefits Administration
  • Validated accuracy of information provided for the veteran and Private Healthcare Provider
  • Communicated with Senior Supervisors to discuss the potential for retraining and recognize outstanding Customer Service Representatives
  • Successfully handled various programs pertaining to research and verification in the VA network, concurrently managing data entry tasks and liaising with Medical Representatives via phone communication.

VBAMAP Customer Service Representative / Claims Technician

DOMA Technologies
02.2012 - 03.2012
  • Conducted proactive outreach calls to inform and address inquiries of Veterans regarding their status.
  • Developed Veterans claims by working on multiple queues and utilizing various programs for matching conformation
  • Conducted meticulous quality checks on claims before advancing to the next phase.

Education

Associate in Applied Science Multimedia Graphics -

Tidewater Community College
Portsmouth VA
03.2010

Skills

  • Time Management
  • Recordkeeping
  • Strong verbal and written communication skills
  • Billing and Accounting Support
  • Customer Communication and Empathy
  • Microsoft Office Suites, Acrobat, and DocuSign proficient
  • Project Management

Additional Information

Communication: I have worked customer service for over 20 yrs. Working with the Veterans Affairs office as a sub-contractor in digitizing medical records. Handling conference calls with multiple parties in different time zones. Along with picking up dispatching when staff was shorthanded. I can communicate and document me work in any form and I enjoy it., Leadership: Multimedia Graphic Designer, Naval Heritage Society, 501c3. Volunteered my services to developed, designed, and manage up-keep for NHS web site. I coordinated with donated, and bought media from outside companies. I was in charge of editing for film, photographs, and graphics for multiple uses., Supervisor: William King (757-288-7129), Okay to contact this Supervisor: Yes, I am the current liaison for Silbar Franchise Group for six franchises nationwide. I Develop and deliver the monthly newsletters and lead the monthly discussions on any concerns and updates. I negotiate deals with new vendors and handle all the incoming traffic for potential new franchises.

Affiliations

  • I enjoy outdoor activities such as camping, kayaking, swimming and hiking with friends and family.

Timeline

Franchise Coordinator & Marketing

Silbar Security
11.2021 - Current

Server

Eat: An American Bistro
06.2020 - 10.2021

Manager/ Bartender/Restaurant Server

STILL: Worldly Eclectic Tapas
09.2018 - 06.2020

VBA PMR Customer Service Representative/ Quality Assurance

DOMA Technologies
03.2012 - 12.2012

VBAMAP Customer Service Representative / Claims Technician

DOMA Technologies
02.2012 - 03.2012

Associate in Applied Science Multimedia Graphics -

Tidewater Community College

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Alexandra Bryan