Alexandra Bryant
Manhattan,IL
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Educator
Lululemon Athletica
11.2023 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at the register.
- Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Area Expert
Chick-fil-A
01.2021 - 06.2022
- Monitored participant workflow and behaviors throughout training process.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Conservatorship - Musical Theater
American Musical And Dramatic Academy - New York
New York, NY10.2023
High School Diploma -
East Ridge High School
Clermont, FL05.2021
Skills
- Money Handling
- Stocking and Replenishing
- Guest Satisfaction
- Clear Communication
- Customer Loyalty
- Conflict Mediation
- Customer Interaction
- Operational Standards
- Taking Orders
- Email and Phone Orders
- Delegating Team Members
- Team Morale expertise
Timeline
Educator
Lululemon Athletica
11.2023 - Current
Area Expert
Chick-fil-A
01.2021 - 06.2022
Conservatorship - Musical Theater
American Musical And Dramatic Academy - New York
High School Diploma -
East Ridge High School