Alexandra Burgos
Wesley Chapel,FL
Summary
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and critical thinking, along with compassionate care and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Nurse
Moffitt Cancer Center
10.2023 - Current
- Perform patient assessments and monitored vital signs.
- Educated patients on health management and post-discharge instructions.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Managed patients recovering from medical or surgical procedures.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Provided compassionate care and emotional support to patients and families.
- Collaborated with healthcare team on individualized care plans.
Medical Office Representative
BayCare Medical Group
02.2021 - 12.2021
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with insurance verification and eligibility inquiries to ensure accurate billing processes.
- Coordinated communication between medical staff and patients to enhance service delivery and patient satisfaction.
- Maintained electronic health records with a focus on data accuracy and compliance with privacy regulations.
- Trained junior staff on front-office protocols, ensuring adherence to best practices in customer service.
Customer Experience Coordinator
TJ Max
10.2018 - 01.2021
- Developed and implemented customer feedback processes to enhance service quality and satisfaction.
- Analyzed customer interactions, identifying trends to improve overall shopping experience.
- Trained and mentored new team members on best practices for customer engagement and support.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
Cashier
Hardee's
09.2017 - 10.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer and balanced daily sales reports accurately.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Science - Nursing
University of South Florida
Tampa, FL08-2023
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL12-2021
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL04-2020
Skills
- Medication administration
- Direct patient care (assessments, education, counseling)
- Documentation and charting
- Patient and family advocacy
- Clinical judgment
- Professional bedside manner
- Telemetry monitoring
- Precepting
Certification
- Basic Life Support, American Heart Association - Nov 2025
Timeline
Registered Nurse
Moffitt Cancer Center
10.2023 - Current
Medical Office Representative
BayCare Medical Group
02.2021 - 12.2021
Customer Experience Coordinator
TJ Max
10.2018 - 01.2021
Cashier
Hardee's
09.2017 - 10.2018
Bachelor of Science - Nursing
University of South Florida
Bachelor of Science - Health Sciences
University of South Florida
Associate of Arts -
Pasco-Hernando State College